Fleet Maintenance Manager
Almarai
Total years of experience :17 years, 10 Months
Core Purpose of the Job: To provide Almarai Transport & Logistics with a total Workshop solution by overseeing the department that provides long haul fleet and light vehicle maintenance services. Operate the fleet workshops on a commercially viable basis and make it capable of being benchmarked against any other professional international service provider and help to achieve the five-year plan enabling the Almarai Group of companies achieve its targeted levels of growth in the middle east.
Responsibilities:
• Provide leadership to a maintenance team of 300+ members in the largest vertically integrated FMCG company with a fleet of 1800 Units of Trucks including MAN, VOLVO, Mitsubishi & Isuzu, 2100 Transport Refrigeration Units -Thermoking, Carrier Transicold.
• Optimize resource utilization by deploying & managing the workshop team across multiple locations in KSA & Gulf countries .
• Ensure 100% department compliance with agreed quality standards, SOP’s and audits. Foster a culture of continuous improvement. Standardization to be applied to all aspects of the workshop using best practice.
• Work as part of the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements delivery in line with Company and Customer requirements.
• Optimize the available workshop facilities to ensure minimal use of 3rd -party services. MRP management for all spare parts making best use of consignment stocks wherever possible. Flexible workshop team capable of site relocation if required. Manpower in place to meet the demand. Ramadan/Hajj plans for workshop to be aligned to the other divisional requirements. Produce detailed five-year plan to support business growth.
• Develop and maintain a culture where Health and Safety is at the forefront of behaviors and decisions.
• Direct, manage and optimize the Workshop team to achieve operational targets, Retention and Recruitment of staff to meet budgeted volumes. Create opportunities for Locals to learn a trade in the workshop
• Sets specifications for a consolidated fleet and Operates workshops under commercial principles.
• Working capital (spare parts) levels to constantly reviewed and challenged and agree and set KPI’s with all stakeholders.
• Motivate the workforce to meet and exceed all future business challenges and set localization targets and recruit staff. Also Develop succession plans for key roles. Set goals and objectives and provide clear succession plans for departments and also identify areas of risk within the Division.
• Make strategic business decisions in conjunction with the Head of Transport & Logistics Division
• Chair daily / weekly department meetings.
• Keep updated in any changes in Public Transport in the Kingdom of Saudi Arabia & GCC.
• Review department performance KPI’s every week and take corrective actions where necessary.
• Drive cost reduction initiatives and encourage continuous improvements.
• Manage the budgeted overheads to achieve targeted R&M cost per unit or better.
• Compile annual budget delivering YOY reductions in cost per unit.
• Lead the Ramadan & Hajj planning and execute the action plan for business operation successfully
• Set management objectives linked to the division / company.
• Ensure training needs are identified and delivered where required.
Core Purpose of the Job: To ensure that the Depot Sales Fleet Repair and Maintenance and asset Management are carried out within the agreed plan and within budget constraints in a Safe and Compliant manner through a Leadership style that promotes continuous improvement and team engagement
Responsibilities:
• Managing the fleet repair and maintenance work system for efficiency and adherence to standards in all the 15 depots and workshop in the Western Province
• Handle the Overall Hajj Fleet Operation in Makkah and Madinah regions.
• Ramadan Fleet Operation in Makkah, Madinah and all the 15 depot location across the Western province.
• Preparing fleet repair & maintenance budget for the following year and justifying the same.
• Monitoring and controlling spare parts purchase & stock level.
• Monitoring and controlling the running cost of fleet.
• Monitoring the fleet utilization details of vans, cooling units and cars, and highlighting to RGM/DFM when necessary.
• Keeping an account of the number of vans, cars & HHTs within the region.
• Ensuring proper scheduling to attend the breakdowns in the shortest possible time.
• Accident investigations and reporting to all concerned and completing the insurance claim formalities in co-ordination with local HR.
• Ensuring safe work practices in workshops.
• Highlighting the user damages on the fleet, and effectively controlling them.
• Monitoring any performance problem on vehicles /components, and referring to suppliers- in consultation with DFM for warranty claims.
• Managing all personnel issues related to fleet staff (vacations scheduling, contract renewals, performance appraisal, new staff induction, etc.).
• Assisting the regional team in disposing the used fleet.
• Monitoring the driving capability of the staff, for assigning company vehicle.
• Effectively managing the health & safety activities in the region in co-ordination with other functions.
• Prepare/ensure compliance to departmental budgets as well as operational aspects related to operation, total operating hours, staff numbers and implementation of performance improvement initiatives
• Enhance client satisfaction by effectively resolving downtime issues as well as transit breakdowns.
• Implement preventive maintenance program (P.M.’s) within manufacturer’s guidelines/specifications and established timelines encompassing oil changes, filter changes, calibration of equipment, belts changes, inspections, adjustments, and lubrication.
• Generate awareness and ensure compliance to workshop procedures, safety regulations, directives and work instructions by staff members. Guide team members in identification and mitigation of risks.
• Participate in contract negotiations and evaluate quality of services provided by suppliers. Conduct service review, cost review and other business related meetings with internal department and external suppliers and contractors.
• Implement root cause investigations for rectification of faults and implementation of various process improvement initiatives
• Manage inventory of spare parts based on demand forecasts in coordination with suppliers, manufacturers, relevant internal departments, customers
• Evaluate team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs
• Focus on minimizing expenditure by effectively implementing various cost reduction initiatives.
Responsibilities:
• Carry out budget planning considering volumes handled across the operation, total operating hours, staff numbers and continuous improvement initiatives.
• Work within the budgeted costs, targeting areas for potential savings and recommending capital investment where necessary.
• Control the Transport service overheads within target.
• Attend daily operations review meeting to review and discuss previous and planned 24-hour performance.
• Ensure expenditure remains within budget limitations whilst continually seeking cost reduction
opportunities.
• Monitor the operating cost and repair & maintenance cost on regular basis. Address any
budget/cost issues in coordination with finance/accounting department.
• Coordinate weekly and monthly performance meeting to review and discuss transport service team performance.
• Monitor and review fleet performance in terms of utilization vs. downtime of vehicles. Address downtime issues.
• Ensure training for all service staff in accordance with Training policies and procedures and corporate goals and objectives.
• Ensure that tractor, reefer and cooling units are in excellent physical and operating condition before every utilization. Recommend /identify to fleet maintenance team the vehicles which are having high downtime, high cost, and inefficient/low utilization factor in order to decide whether vehicle would be refurbished or disposed of.
• In order to maintain excellent performance sustainability, constantly review transport systems and procedures. Create new SOP’s and amend existing ones as necessary to best suit the requirements of the transport Operations.
• Ensure proper repair and maintenance performance of fleet is achieved in accordance with R&M standards and workshop SOP’s and achieve high utilization of the vehicles at minimal repair cost thereby reducing vehicle downtime.
Responsibilities:
• Guided team of service professionals in managing service reception, repair order opening, billing of service jobs, mechanics, final inspections team, quick repair teams, warranty sections, body shop etc.
• Prepared & implemented service advertising campaigns, workshop equipment, renovation measures, training courses and dealer standards
• Focused on improving value added product sales, warranty and goodwill issues aimed at enhancing business generation and customer satisfaction
• Managed administrative aspects related to smooth functioning of day to day operations in compliance to organizational policies and procedures
• Followed up with shop floor team and service advisors for resolving outstanding issues and implementing effective remedial measures
• Updated business status to the service dept., quick service warranty dept., and PDI dept. heads using detailed reports & presentations to enable effective decision making
• Interacted with customers for collating & evaluating requirements to align with business deliverables. Guided team members in conducting customer satisfaction surveys aimed at enhancing customer satisfaction
• Rendered technical support to mechanics in preparing diagnostics and performing difficult repairs. Organized training sessions for service staff based on dealer training policies and procedures
• Assessed diagnostic procedures maintenance, troubleshooting of vehicles. Collaborated with dealers & manufacturers for obtaining technical assistance related to vehicles repairs, warranty concerns, customer complaints etc. Managed administrative aspects to ensure smooth functioning of day to day operations
Responsibilities:
• Followed up with various support teams in ensuring on-time delivery of service requested vehicles
• Rendered warranty technical assistance to customers and conducted quality inspection on completed jobs
• Groomed & mentored technicians in enhancing client satisfaction by rendering qualitative service delivery
• Conducted audits on tools and equipment’s followed by escalation of outstanding issues
Responsibilities:
• Supervise the Construction and repairs of metal bus bodies and trailers according to specifications.
• Assign, supervise and participate in major and minor mechanical repairs on buses and other light motorized equipment; diagnose diesel internal combustion engine maintenance problems.
• Determine priority of work orders and their assignment to personnel; plan, organize and schedule work flow of employees as assigned; advise and assist assigned personnel; assure timely completion of work.
• Supervises and coordinates activities of workers engaged in repairing and painting damaged bodies body parts of automotive vehicles.
• Performs other duties as described under Supervisor