Sales & Operations Team Leader
Bunka Group Co.
Total des années d'expérience :8 years, 3 Mois
• Setting a target for sales team to achieve.
• Creating sales forecast.
• Managing the team and understanding their concerns.
• Delegating responsibilities and tasks
• Monitoring daily Operations and Coaching as and when needed.
• Solving Customer queries and complaints.
• Building relationship with key customers through communication.
• Enhancing team members time management skills.
• Managing team budget and resources.
• Seeking ways to enhance sales target.
• Preparing sales reports.
• Evaluating / comparing sales performance within the team.
• Team building and training
• Preparing accurate sales forecast to help the team
• Providing passengers with assistance who are checking in, making reservations, rebooking etc.
• Solving passengers’ queries and issues
• Monitoring the status of incoming and outgoing flights to ensure that they are operating on schedule.
• Experienced with emergency response planning and management.
• Making sure to follow the protocol set by Civil Aviation.
• Being at ease and flexible within a pressure situation
• Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes
• Passenger check-in including the movement of checked baggage
• Provide airline information to passengers as required
• Greet passengers as they enter the terminal and provide direction to the airline ticket counters.
• Assist in passenger boarding
• Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Assist as and when needed.
• Providing passengers with assistance who are checking in, making reservations, rebooking etc.
• Solving passengers’ queries and issues
• Monitoring the status of incoming and outgoing flights to ensure that they are operating on schedule.
• Experienced with emergency response planning and management.
• Making sure to follow the protocol set by Civil Aviation.
• Being at ease and flexible within a pressure situation
• Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes
• Passenger check-in including the movement of checked baggage
• Provide airline information to passengers as required
• Greet passengers as they enter the terminal and provide direction to the airline ticket counters.
• Assist in passenger boarding
• Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Assist as and when needed.
• Present, promote and sell products.
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within the given time frame.
• Coordinate sales effort with team members.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Maintain outstanding store condition and visual
merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Actively involved in the receiving of new shipments.
• Keep up to date with product information.
• Accurately describe product features and benefits