باوان Hegde

Company/Organization: Expat Group

Managing a team that consist of marketing & support executives. Involved in developing marketing strategy, implementation and execution, Participation and suggestions in Brand development, Increasing clientele base as well as revenue generation, taking day to day reporting in regards to the development of sales.
Marketing and Contracting with more than 1000 Hotels on B2C platform (www.instatravel.com/ www.instareserve.com) and B2B via Hosted Booking Engine / agency interface and also involved contracting with Travel Agents / Affiliates.
Marketing of Resavenue / HotelsAvenue - A web based solution- online hotel Reservations system for hotels and white label booking engine for travel agents globally.
Day to day co-ordination with software development team for the enchacement of the solution as per the market requirement. Supervising day to day activities in co-ordination with the assistant and reporting to the seniors.
Conducting Meetings with top management / decision makers and presenting key values of the products by which the merchants can achieve growth in their business.
Understanding the client specific requirment in terms of interface with clients legacy system and providing them with customized solution.
Travelled across United Arab Emirates, Egypt, Gujarat, Karnataka, Kerala, Delhi, for business development and meeting prospective clients. Attended various seminars / exhibitions like WTM - London / ITB - Berlin and many more.
Providing Global Website booking engine& Electronic distribution system which consist of GDS / IDS for hotels
Understanding the client specific requirment in terms of interface with clients legacy system and providing them with customized solution.
Sucessful implementation of our solution with most prominent Hotels accross India

Company/Organization: Avenues India Pvt Ltd

Company/Organization: HCL Infosystems

Company/Organization: 3 Global Services
Position: Customer Service Executive
Duration: January 2005 to February 2005.
Brief Description: Hutchison 3 Global Services Pvt. Ltd.is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group.

Roles and Responsibilities:
• Customer Service
• Customer Retention
• Solving customer issues and concerns