Contoller - Duty Roster
Dp World
مجموع سنوات الخبرة :18 years, 0 أشهر
Controller - Duty roster “Rostima” (February 2011 - Present)
Checks Employee if existing in Rostima Labor management system
Checks Employee Roster if the employee is a shift worker and assigns employee to a group.
Verifies employee leave and enter leave in live schedule.
Responsible to verify Shift Manpower request against equipment in Rostima worksheet (numbers of equipment by type).
Responsible to assign using relief and with relief rule in the system
Removes the Over time of the employee using the Overtime trimming function in the system.
Duty roster clerk (January 2009 - February 2011)
Prepares the ‘Daily Operation Staff Schedule’. Ensures that staff schedule reaches Timekeeping at least a day prior to the actual day of work.
Prepares the staff schedule in the Time & Attendance duty roster schedule. Considering the ‘Daily Operation Staff Schedule’, Local Leave, Monthly off, Annual leave, Sick leave.
Coordinates with all Section Heads & Supervisors for daily allocation of Man power.
Assigns employees reporting back from leave.
Assigns newly joined employees on the daily roster as per
Operation requirement.
Responsible to prepare the weekly report and maintaining records of employee who attended for training and assessment activity.
Container Terminal 2
Tally clerk (July 2007- January 2009)
Directs and supervises the proper control of inbound and outbound of container during loading and unloading of container for proper updating in the system.
Creates a daily crane log for proper document and manifest in inbound and outbound of container.
Creates a proper document and manifest of damage container during discharging and loading of container.
Technical Support Representative Level 2
March 2006 - January 2007
Responsible to call out the client regarding their internet problem.
Responsible to provide assistance to client regarding their internet connection
Conducts a daily connection check up to client internet connection to verify if there is any problem.
Handle VIP account.
Prepares schedule and request order for client to have a field visit due to no internet connection.
Technical Support Representative Level 1
December 2005 - March 2006
Receives call from customer inquiring about the product.
Conveys information to customer regarding their query about billing and technical concern.
Receives call from client regarding their problem in the internet connection.
Responsible to provide assistance to client regarding their internet connection.
Ability to multi-task and escalate ticket to the appropriate staff member.