Peer Mohamed

To ensure system policies, procedures and security are maintained. In particular, to assist with ensuring the security and integrity of all systems in line with PCI-DSS.

•Maintain and provide support for Servers, POS, Workstations, Laptop, Printer, Networking, PBX and IPTV.

•Communicate courteously and effectively with non-IT and IT stakeholders to ensure customer and service level standards are met.

•Periodically review and maintain appropriate level of access, rights and privileges of business users to various IT Systems.

•Maintain and update user documentation, hardware asset library, backup logs and other IT related documentation.

•Assist with implementing agreed IT projects at the property within defined timeline.
Undertake training and development where necessary to maintain awareness of new and emerging technologies.

•Upgrade all the workstations from Windows 7 to 10

KEY SKILLS

•Accor Masterized all the hotel workstations.
•Configure the servers with the help of Accor Regional Office.
•All IT BoQ items are reviewed and ordered.
•Install the MFP printers and configured the scanners.
•Coordinate with all vendors to install PMS, Micros, PBX, IPTV, Call Accounting, HSIA, Passport Scanners and all other IT systems on time for the hotel opening.

To implement solutions to enhance Guest Experience

•To implement solutions to reduce risk, increase security and system availability.

•To Design and Deploy IT Systems for new Hotel Projects.

•Ensuring that brand standards are being implemented by vendors

•Negotiating with vendors on IT related issues

•Maintaining, updating and reviewing the PULLMAN brand standards for hotels, managed apartments, restaurants.

•To assist DOF, the developers of new business in the IT budgeting process and Preparing and controlling IT operational and capital budgets

•To ensure smooth operations of the PULLMAN standard software, hardware and services

I have developed IT Systems and procedure from the scratch and created a new department afresh which is now flourishing successfully.

Troubleshoot problems and advise on the appropriate action.
•Monitoring security patch and other Microsoft update.
•Administering and monitoring Wireless Network and ensuring their security and efficiency.
•Provide email configuration setup and support to end-user.
•Maintenance of licenses for all software, inventory and record of all hardware, software and manual purchased by the company.
•Provide assistance to other senior managers related to IT issues and planning.
•Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
•Gives necessary training and support to the end users