Senior Delivery Manager
Nagarro Software Pvt.Ltd.
Total years of experience :22 years, 3 Months
• Managing the Organization’ as well as Client’s Budget for the portfolio.
• Meeting client’s expectation and providing them value for money by understanding their business needs.
• Analyzing and Formulate the Product Road Map and policies to maximize the product utility and effectiveness.
• Handling Production Support tickets efficiently and effectively and ensuring no SLAs are breached.
• Managing the internal and external(Client) Stakeholders expectations w.r.t. Support and Delivery.
• Managing the testing and quality assurance team simultaneously for the clients’ product and development efforts.
• Establishing and Monitoring the communication plan among all the stakeholders.
• Managing Project’s Risk from technical, resource related, timelines, etc. perspectives.
• Participating in the weekly status calls to get the portfolio updates and business insights.
• Assisting the Pre-Sales Team and providing inputs to respond to RFPs / RFQs
• Meeting client’s expectation and providing them value for money by understanding their business needs.
• Following Agile/Scrum methodology in all the projects from last more than 2 yrs.
• Sprint Activities include : Sprint Grooming, Sprint Planning, Stand-up calls, Scrum of Scrum calls, Sprint Demos, Sprint retrospective etc.
• Managing Project’s Risk : technical, resource related, budgeting issues, timelines, etc..
• Handling work-allocation and timelines of the task/module/account.
• Managing the Organization and Client’s Budget and Task Requirement in defining, estimating, and prioritizing of work.
• Handling overall Production Support and Project management from last more than 5 yrs.
• Managing the testing and quality assurance team simultaneously for the clients’ product and development efforts.
• Handling the hiring and resource utilization in different domains to improve their versatility.
• Assisting the Pre-Sales Team and providing inputs to respond to RFPs / RFQs
• Ensuring all the processes and documents are maintained and placed at a secured location.
• Participating in the weekly status calls to get the portfolio updates and business insights.
• Organizing one to one sessions with team members on monthly basis.
• Interacting with Senior Management to exchange client updates and business opportunities’.
• Initiating and helping the team organize some outdoor trips/activities to keep them rejuvenated, motivated and integrated.
• Managing the IBS portfolio of Travel port that comprises of four different applications.
• Managing Project’s Risk from technical, resource related, timelines, etc. perspectives.
• Ensuring all the processes and documents are maintained and placed at a secured location.