Senior Application Support Analyst
Vanguard Investments
Total des années d'expérience :23 years, 4 Mois
Application support for front office and middle-back office applications.
Secondary BCM Coordinator, participates in bi-annually BCM activities at primary and secondary sites.
24x7 on call support for Control M scheduler jobs on a rostered basis and if needed, communicate information regarding delay of availability of applications to business and management.
Liaises with different TechOp teams in the US to resolve issues, when arise, including external vendors.
Identify opportunities for improvement of technical processes and manual procedures, which means undertake enhancements.
Writing sqls for data extract requests by business in both Oracle and MS SQL Server.
Review and improve upon manual processes and support procedures.
Build and develop strong working relationships with various business teams.
Participates in reviewing weekly changes.
Participates in weekly root cause analysis meetings.
Application support for all UBS Wealth Management Australia applications.
24x5 on call support for scheduler jobs catered for UBS Wealth Management Australia on a rostered basis and if needed, communicate information regarding delay of availability of applications to colleagues and management.
Identify opportunities for improvement of technical processes and manual procedures, which means undertake enhancements and new fixes on behalf of Run-the-Bank Team, this includes various meetings with business users to understand requirements.
Production Issues resolution with various teams.
Review and help to enhance the support procedures, therefore giving a better service to out business users.
Project Co-ordinator for Application Delivery to UAT and Production Environment, including bug fixes and new rollouts
Liase with internal(Hong Kong, Singapore or Zurich) and external vendors for any defects resolution in UAT or Production
Liase with various business owners to develop strong working relationships.
Undertake yearly BCM tests in both Melbourne and Sydney locations for UBS WM Australia.
Creates/updates documentations to reflect any changes.
Convert and design all current cron jobs into Autosys-compliant processes which is monitored 24x7 by Singapore Operator team. This helps us to better monitor our overnight batch jobs and to respond faster to issues.
Technical Team Lead: supervise 3 staff, assigns tasks to team members and manages team workloads.
Infrastructure activites including replacing existing Unix and Wintel servers to save costs; identifying software applications for database upgrades.
Involves in End of Service Life Upgrades for Software Applications.
Writing sqls to perform data extracts (as requested by Business).
Undertakes Root Cause Analysis for major incidents.
Sole Level 2 Application Support/Troubleshooting for UBS WM Japan Operations
1 x Direct Report
Project Co-ordinator for Application Delivery to UAT and Production Environment, including bug fixes and new rollouts
24x5.5 on call support for scheduler jobs catered for UBS Wealth Management Japan
Conduct/assist UAT and Production Testing for users.
Liase with vendors for any defects in UAT or Production.
Undertake yearly BCM tests in Singapore for UBS
Seconded to IBM Singapore working on a IBM-UOB Branch Teller System Project
Documentation
Application Development
Testing Process
Solving Defects/Bugs
Seconded to Citibank Singapore at Millenia Tower
Full Software Development Cycle in Java, including deployment.
Experimenting with new technologies for use in
projects.
Deployment Process to UAT and Production Servers.
Software Documentation.
Lead team in developing new enhancements and attend to business users needs.
Solve any issues that are reported by business users in Production.
Testing process.
Software House of Lufthansa Airlines
Full Software Development Cycle in Java, including deployment.
Experimenting with new technologies for use in projects.
Software Documentation.
Award Bsc in Computer Science (Hons)