Penthia Erica Mncube

• Provided comprehensive administrative support to the operations team, including task
delegation, client communication, and issue resolution.
• Contributed to business growth by assisting client onboarding, data reconciliation, and
identifying new business opportunities.

• Claims Management and Analysis: Analyzed and interpreted data to efficiently process and
resolve incoming claims from various channels. Generated detailed reports to inform business
decisions.
• Administrative Support and Client Relations: Managed department administration,
maintained accurate records, and effectively addressed client inquiries and complaints to
ensure satisfaction.

Administrative Support: Efficiently managed schedules, coordinated meetings, and filed
important documents.
• Recruitment Assistance: Screened and qualified candidates, providing essential information
for the interview process. Operational Excellence: Oversaw branch administration, conducted staff training, and
implemented strategies to recover delinquent debts.
• Client-Centric Focus: Cultivated strong client relationships, provided exceptional customer
care, and identified new business opportunities.