Pep John Villaruz

Duties and Responsibilities:

• Service asset and configuration management.
• Supervise the service desk personnel and oversee their professional development and training.
• Control the budget and expenditures of the department and projects.
• Change requests for app releases and network infrastructure changes.
• CCTV surveillance management.
• Telecom carrier (STC) portal management.
• G Suite administrator (Chrome management, users, and groups).
• Requests fulfillment.
• Financial management.
• Unified endpoint management: WorkspaceONE Console.
• Dell active role system administrator.

Duties and Responsibilities:
• Main personnel for implementing the Web Help Desk - a software solution which automates IT help desk and asset management. Which covers the corporate headquarters and multiple project site locations around the kingdom with more than 8000 active employees.
• Providing 1st line technical support, answering support queries via phone & email.
• Track, monitor and report on all help desk incidents within defined customer service levels.
• Tracking of IT assets, e.g. laptops, desktops and phones issued to users.
• Responsible for internal department employee relations.
• Responsible for all department secretarial functions, duties and responsibilities.
• Liquidation of petty cash.
• Organizing, preparing agendas for, and taking minutes of department meetings.

Duties and Responsibilities:
• Evaluate the performance of new hires by reviewing their sell-out checks as possible - updated course information collected from various school websites.

Duties and Responsibilities:
• 1st line technical support for VCM machines for the Republic of the Philippine’s 2016 presidential election.
• Transport safely the non-volatile memory card containing the confidential information from elections to be uploaded to the central database.

Duties and Responsibilities:
• Utilized a client software that provides tasks, i.e. geographical map portions primarily for data preparation for the client project development.
• Capture building/establishment structure by creating polygon shapes around it.

Duties and Responsibilities:
• Providing 1st line technical support, answering support queries via phone & email.
• Determining the nature of faults and the steps required to rectify it.
• Track, monitor and report on all Help Desk incidents within defined customer service levels.

Duties and Responsibilities:
• Providing high standard customer support for catalog customers from USA.
• Processing catalog orders from clients or callers.
• Keeping the confidentiality of the sensitive data that the client may discuss or provide.