Service Education Specialist
Alshaya
Total des années d'expérience :16 years, 4 Mois
-Recommend solutions for performance issues and potential areas of training in line with requirements of brand & support function teams.
-Design, Develop & Conduct effective & efficient training programs based on training needs analysis within Customer Service department.
-Build an E- Training Library for Group Customer Service teams consisting of training presentations
-Prepare and conduct Evaluation surveys to identify training effectiveness post training
-Produce Reports
-Analyze and prepare monthly reports with actionable recommendations.
-Analyze and interpret data to identify patterns and solutions, formulate reports of findings, illustrating data graphically and translating complex findings into written text.
-Provide competitive analysis on Alshaya benchmarking with Market offerings; identify market trends, pricing/business models, sales and methods of operation.
-Communicating with clients to understand and document the business objectives.
-Devise focus group discussions, mail responses, and set up interviews at specific places.
-Answer and handle all feedbacks received from different contact channels.
-Building positive rapport with different types of customers
-Understand & effectively deal with job stress and unsatisfied customers.
-Ensure all pending feedbacks in REMEDY (Make a Difference, CFS, IFS) are completed and closed within the agreed service level and in accordance to the procedures and standards.
Making daily calls to individual customers or business to offer a product, service, set an appointment or gather information
-Participate in sales team meetings, attend trainings and develop relevant knowledge, techniques and skills.
Responsible for recording sales data and store expenses, reviewing reports and taking
Action when necessary.
-Communicated and developed new sales strategies with the owner based on sales reports
Reviewing information and record it.
-Develop relationship between the company and agencies to achieve both objectives within a timescale.