Petchimuthu Kasilingam

Placed in ADNOC Sour Gas plant monitoring water treatment/Utility operations on daily basis.

Remote Control Services Project: Collected regular data during the process of industrial systems & analyzed the same to come up with effective measures which saved 5% of time spent by Sales team.
•Managed customer service requests via incident management tool (Service Now).
•Monitored, maintained & communicated insights generated through Service Level KPIs to stakeholders & executives using Data Analysis & MIS reports, built on Microsoft Excel & PowerPoint.
•Established procedures and guidelines to design and install products and services that have been purchased by the organization's customers.
•Provided training to the sales team on Wastewater treatment principles and equipment involved.
•Utilized forecasts Provided technical support through phone and emails for field sales and customers on general chemicals and lubricants through overseas.
•Prepared technical documents (User guide documentation) for water treatment automationoperation, maintenance.
•Provided support and service for Cooling Tower, Boiler, Reverse Osmosis and Wastewater treatment related technical queries for the optimization of the customer process through Voice messages, phone Calls and email communication.
•Guided Salesperson throughout the water treatment chemical usage for the improvement of the process.
•Completed more than 80 Technical Audits on the Cooling Systems from different SBU's such as Food & Beverage, Dairy, Institutional and Process Industries.
•Created simulated representations of Utilities ranging from Chilled Loops to Wastewater Treatment plants using Nalco's proprietary modeling software.
•Proficient in performing PID Tuning on the Control Elements related to Boilers, Membrane and Dissolved Air Flotation systems using Nalco's advanced logic-based monitoring and control unit.
•Proficient in carrying out a site-survey, equipment & product chemistry selection to ensure effective performance of a RO System.
•Responsible for suggesting the product chemistries needed to be used for proper inhibition and functioning of the key unit operations in Utilities.
•Awarded the Top Performer for 2012 for maximum number of technical audits on Cooling Systems completed and turned over to the Sales Engineer.
•Responsible for creating MDE (Manual Data Entry), SSR and Water Meter Reading report for CAM team.
•Provided technical reports for field sales and customers on Cooling Water, Boiler, Membrane performance using PowerBi data analytics tool.