System Support Consultant
Pearson VUE
Total years of experience :18 years, 2 Months
Designing, installing, configuring and trialing new systems, software, hardware and network and fixing any issues that arise.
Remotely & physical administration of Hyper-V Servers 2008 R2 & 2012 R2, Domain Controllers, Exchange Servers 2010 & 2013, DHCP and DNS.
Managing, configuring firewall devices from multi-vendors in application control, web filtering, policies and VPN configuration.
Meeting and working with clients to determine requirements & define the scope of a project.
Clarifying a client's system specifications, understanding their work practices and the nature of their business.
Analyzing IT requirements within companies and giving independent and objective advice on the use of IT.
Purchasing systems where appropriate.
Planning and undertaking scheduled maintenance upgrades.
Supervising junior engineering and technical staff.
Writing reports and documentation.
Installing, configuring and managing Windows Servers environment (2008 R2, 2012 & 2012 R2) Domain Controllers, DHCP, DNS, File servers & Print management server.
Active Directory maintenance of multi-tasks (Bulk user’s creation & password reset, home folder creation, security permissions, delegate control).
Have knowledge of Exchange Infrastructure design, planning and implementation of Exchange 2013, 2010 environments.
Troubleshooting & administration of Mail Routing / Mail Flow and Database issues.
Configuring and deploy GPO for implementing multi-tasks (Limiting users for administrative privileges, deploy software & printers, assign map network drives).
Installation and managing WSUS Server to deploy updates, patches & hotfixes for more than 400 client PCs.
Configuring and managing FortiGate firewall 600C for (application control, web filtering, policies, VPN configuration & dual ISP internet connections).
Managing and configuring Aruba wireless network controller & 155 access points across different VLANs.
Create and maintain Backup and Disaster Recovery Plan for (DCs, file servers & SQL database) using Symantec Backup Exec 2014 to NAS storages.
Administrating Google Apps Directory Sync (GADS) to get synchronized with our AD environment for users to get access to all google services such as Drive, Docs, Calendar, and Maps …etc.
Configuring and administrating more than 30 MacBook Pro for backup, recovery, pushing updates, and joining them to our domain controller, getting windows services; map drives, home folders and printers.
End-user helpdesk support issues which are escalated from our IT technician’s team.
Hardware maintenance and troubleshooting for servers, desktops, laptops, printers and related devices.
Centralized security antivirus system management (Client / Server) using ESET.
Centralized printing controlling cost system management (Client / Server) using PaperCut.
Handling HP, 3Com, Cisco (L2 /L3) switches for more than 10 VLANs.
Monitoring Avaya IP office telephony system.
Establishment, installation and managing computer networks LAN & WAN in the main office and remote offices for approximately 500 users.
Remote administration of (physical & Hyper-V) Servers 2003 R2 & 2008 R2; Domain Controllers, Active Directories, Exchange Servers, DHCP and DNS.
Administrating Exchange Servers 2003 & 2010; implementing various exchange tasks for managing mailboxes, controlling access to OWA and online/offline database defragmentation.
Delegating Administrative Control to authoritative users and groups.
Handling firewall FortiGate 100A & 500A devices through VPN, IP Connect, Frame-Relay, Leased Line, ADSL networks.
Installing and managing the Cisco devices (routers, switches, wireless broadband routers).
Responsible for data center management, backup and recovery (Domain Controllers, Active Directories, Laserfiche, Application & File Servers, SQL Server, Oracle Applications 11i) using (EMC Networker, Symantec Backup Exec, Acronis, NT Backup).
Centralized antivirus system management (Client / Server) using Symantec corporate edition.
Installing latest updates and Patches through WSUS to Client machines.
Applied desktop and server security policy such as Disabling USB, CD drives, LAN properties and login/shutdown scripts.
Using Remedy Tool to provide solutions to user calls logged in Helpdesk intranet system.
End-user (desktops, laptops) helpdesk support for systems, applications and hardware maintenance & troubleshooting.
Oversaw use of bandwidth, storage media and servers, and managed all network servers and components.
Developed and maintained network security procedures by adding, removing, and changing authorities in compliance with company policies and procedures.
Deployed and maintained operating systems (98 SE, ME, 2000, XP), Microsoft Office (XP, 2003) to all computers.
Created effective training courses and international exams, installing exams on Sun Microsystems, Cisco, Microsoft, CompTIA, and UNESCO.
Administered Windows 2003 Server DHCP, DNS, IIS, FTP, and mapped network drives.
Co-managed ISA Server 2000, filtered traffic and generated thorough performance reports.
Ensured optimal performance of hardware & software for desktops, laptops, printers, fax and other related devices.
Installed and managed LAN, DSL, L2 Switches (D-Link, Linksys), and oversaw backup and recovery servers, desktops, systems by using Symantec Backup Exec, Norton Ghost 2003.
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