Phebie Ngulube

• Greeting all walk in clients and assisting them with requests and special services
• Reception duties, booking clients, filing, general front desk duties greeting
clients, stock control and ordering
• Setting appointments with clients and customers. and maintaining good and
proper grooming at all times
• Communicating various promotions to clients
• Making sure that the reception, relaxation, and treatment rooms are all
immaculate, organized and tidy
• Massaging soft body tissues to relieve discomfort and provide treatment for
relaxation and wellness maintenance.
• Applying pressure to specific parts of the body with the hands and fingers to
release muscle tension and bring relief from related symptoms.
• Performing Swedish and Deep Tissue Massage
• Assuring the highest standard of customer care and services at all time.
• Maintaining a consistent relationship with a client base in order to ensure
returning clients
• Massaging and kneading soft tissues and muscles of the body to actualize
treatment for injuries, medical conditions, or wellness maintenance
• Administering therapy treatments to patients using physical touch to
manipulate soft-tissues of the body
• Evaluating clients to determine painful or tense areas of the body
• Discuss the clients symptoms, medical history, and desired results
• Giving clients a future plan on how best to stretch or strengthen any injuries or
sensitive areas
• Keeping a file on each client with their condition and progress
• Following all practice policies and protocols
• Assist in the cleanliness of the location (therapy rooms and common areas)
• Completing Wellness Chart documentation accurately and completely
• Staying updated with the latest trends in massage therapy

• Assigned to work at various sites including Lira Boutique and Kone Lodge
• Welcomed guests in a warm and friendly manner and accompanied them to
their massage booths
• Booked clients, filing, general front desk duties
• Set up spa and work stations, and ensuring cleanliness and tidiness throughout
the shift.
• Performed skin care routines- facials
• Performed body care routines- body wraps and body scrubs
• Assisted with keeping linens clean and tidy, and replacing them between
sessions.
• Sterilized equipment.
• Advised clients on stretching, strengthening or relaxation methods
• Suggested future massage appointments and regime to clients
• Performed hot stone, cold stone, deep muscle and Swedish massage
• Refer clients to other professionals and therapists when appropriate and
necessary to treat additional symptoms.
• Prepare oil blends for clients skin and perform other treatment techniques and
therapies in addition to massage.
• Following company policy, rules, and regulations
• Performed other duties as assigned.
• Prepared and cleaned the beauty station in-between appointments.
• Sterilized equipment before use
• Informed clients about additional services and offers (e.g., loyalty discounts,
eyebrow waxing)