ARPHY ANASARIAS

Recognized as a key cross-functional resource within the organization, providing operational, administrative,
and reporting support across multiple departments and serving as a trusted point of contact for business
processes and organizational knowledge.
Supervised an 8-member Customer Service team, overseeing daily operations, service quality, performance
monitoring, and timely resolution ofcustomer concerns and escalations.
Prepared and analyzed operational, inventory, and performance reports for the General Manager, Operations
Manager, Supply Chain Director, and their respective teams to support business planning and decision
making.
Coordinated new employee onboarding and orientation programs, including company presentations, facility
tours, departmental introductions, and training schedules to facilitate effective workforce integration.
Conducted First Aid awareness and training sessions in collaboration with the Human Resources department,
supporting workplace safety and employee development initiatives.
Managed travel logistics and accommodation arrangements for senior management and visiting suppliers,
including flight reservations, hotel bookings, transportation coordination, and itinerary preparation.
Served as a liaison between Customer Service, Operations, Supply Chain, Inventory, Warehousing, Finance,
and external stakeholders to ensure effective communication and support organizational objectives.
Utilized Oracle ERP, SAP ERP, and Microsoft Excel to maintain data accuracy, support reporting
requirements, and improve operational efficiency across multiple departments.
Assisted in maintaining business continuity by providing temporary operational and administrative coverage
during staffabsences, ensuring uninterrupted workflow and timely completion ofdepartmental requirements.
Prepared reports and data consolidations for internl stakeholders and affiliated business units, supporting
operational monitoring and management decision-making across multiple entities.

Promoted from Customer Service Specialist (Inbound Support) to Operations Traffic Specialist, assuming
expanded responsibilities in network operations monitoring.
Served as the frontline specialist managing end-to-end subscriber support for prepaid accounts, resolving
complex inquires and billing complaints while driving revenue growth through the strategic promotion of
new value-added after sales products and network promotions.
Oversaw telecom billing compliance, auditing automated data deductions, and executing system-wide
mobile balance reversals and financial adjustments for impacted subscribers.
Monitored network traffic and infrastructure integrity, serving as the critical link between technical teams
and customer service staff by proactively alerting frontline operations of outages and ensure accurate
subscriber communication during crisis events.
Served as a primary custodian of data privacy, managing strict regulatory compliance by reviewing,
validating, and provisioning court-ordered private messages and communication logs in accordance with
legal mandates.
Managed international roaming manual network activations for postpaid and prepaid subscribers; including
overseas workers, seafarers, and professionals, while executing cost-optimized communication packages to
ensure seamless global connectivity and prevent billing and connectivity issues prior to departure.