Philipp Gantner

• Freelance Consultant with Focus on Food & Beverage, Quality and Leadership
• Establishing training standards such as LQA/ Forbes 5*
• Spearheading Operations Manuals

• Historic deluxe Ski Resort in St. Moritz consisting of 163 keys.
• Fully in charge of the Food & Beverage Division- consisting of 7 F&B Outlets (Grand Restaurant, Lobby & Bar, The Pizzeria, The K by Mauro Colagreco, The Sunny Bar, Kulm Country Club and Chesa Al Parc) with 160 colleagues.
• Spearheading Food & Beverage Events and Outlet Reservations.
• Project lead for 3 reconceptualizations of Restaurants for Summer/ Winter 2023.

• Converting and renovation and flagging of a flagship property and first JW Marriot in KSA consisting of 348 keys.
• Fully in charge of the Food & Beverage Division consisting of 6 F&B Outlets (Steakhouse & Bar, Glass Garden, All Day Dining, Lobby Lounge, Shisha Lounge, Cigar Lounge, Room Service and Banquet) with 100 associates. The property flagged as JW Marriott Riyadh on June, 2022.
• Achievements: o Concept Development and OSE selection for all Restaurants. o Sourcing & Hiring of Key Management positions. o Set Up of Standards and Procedures for the Division.
• December 2021: Task Force at Asila Hotel Jeddah, A Luxury Collection for the Catering of the first F1 Race in KSA and the Red Sea Film Festival.

• Flagship property and first JW Marriot in China consisting 333 keys.
• Fully in charge of the Food & Beverage Division - including Culinary - consisting of 5 F&B Outlets (All Day Dining, Lobby Lounge, Cocktail Bar, Room Service, Chinese Restaurant and Banquet) with 263 colleagues.
• Spearheading Food & Beverage Marketing including Web-based and APP based Marketing in putting the offerings on the market.
• Achievements: o Driving quality: Coyle Audit #1 Asia Pacific for All Day Dining including Luxury Brands in March 2018 with Result of 100%, Coyle Audit #8 Asia Pacific for Specialty Restaurant including Luxury Brands in January 2019. o Certifications: Various Certifications from Chaine de Rotisseurs Events including an Induction Dinner for 240pax in December 2019. o Awards: Award 7 time award winner Specialty Restaurant JW California Grill in 2018, 2019, 2020 for Dining City, Lobby Lounge Award Best High Tea 2019, Best Wine List award 2018. Ctrip Gourmet List 2019 for JW California Grill. o Large Catering: Successful execution of large Event with over 2500 pax in June 2018. o Pre-Opening and Countdown Trainer for JW Marriott Marquis Pudong in 2019.

• Pre-Opening of the first ultra-luxury Beach Resort in China for One&Only under Kerzner Global. The Property was deflaged 3 months prior opening.
• Fully in charge of the Food & Beverage - and Culinary Division - consisting of 7 F&B Outlets (All Day Dining, Lobby Lounge, Cigar Bar, Room Service, Banquet, Chinese Restaurant, Jean Georges, Noodle Bar and Pool & Beach Services) with 228 colleagues.
• Selecting of Operational Equipment (OSE) for the whole Food & Beverage Division.
• Develop Standard Operational Procedures (SOPs) and Policies & Procedures (P&Ps).
• Developing Operations and Training Manuals for all Outlets.
• Fully in charge of selection and hiring of relevant Department Heads and colleagues.

• Fully in charge of a 3 F&B Outlets (The Line, The Waterfall Café and Pool Bar & Service)
• Assisting Executive Assistant Manager of Food and Beverage on Operation, Administration, Marketing, Budgeting and Profit and Loss responsibilities.
• Overseeing Food & Beverage Training as well as overall Hotel Beverage programs.
• Spearheading the Shangri-La Food Safety Management System for the Food & Beverage Division.
• Supporting the of Food & Beverage Marketing Team
• Main driving force of following service revamp Programs o BITe: Breakfast Improvement team. Guest score increased 15% within 6 months o Refresh Pool Service Improvement team. Guest score increased by 10% within 6 months.

• Fully in charge of a 6 F&B Outlets (All Day Dining, Room Service, Lobby Lounge, Italian, Thai and Bar)
• Assisting Director of Food and Beverage on Operation, Administration, Marketing, Budgeting and Profit and Loss responsibilities.
• Overseeing Food & Beverage Training, Food and Beverage Human Resources as well as overall Hotel Beverage and Beverage programs.
• Spearheading the HACCP, ISO 22000 Certification (2012 and 2013), as well as the Shangri-La Food Safety Management System.
• Part of Food and Beverage Team to develop, plan and execute Food and Beverage promotions for all Outlets
• Assist in planning and executing large Banquet Operations.
• Main driving force of Shangri-La International improving programs: o New Chinese and Western Tea program o New Bar Management programs o New Room Service Menu, Beverage Menus, Wine List and Childrens Dining Experience o

• In charge of a 5 F&B Outlets (All Day Dining, Specialty Restaurant, Room Service, Lobby Lounge and Chinese Restaurant).
• Assisting F&B Manager on responsibilities for the Operation, Administration, Marketing, Finance and Cost Control.
• Ensure that Hilton Hotels and Resorts standards and policies are explained to staff, and are correctly applied
• Task Forces: o ATP Rolex Masters Shanghai Task Force for Hilton Shanghai (October 2011) o Double Tree Chongqing North - Opening Task Force Food & Beverage Manager in Charge of F&B Service and Culinary (November 2011)