phiona namubiru

• Issues and manages air tickets for domestic and international clients using Galileo GDS, ensuring
accurate documentation and smooth processing.
• Coordinates end-to-end outbound travel logistics, liaising with airlines, ground handlers, and hotels.
• Conducts client consultations, advises on visa requirements, and processes visa applications for
multiple destinations.
• Manages ticketing documentation, check-in procedures, and passenger queries for seamless departure
experiences.
• Maintains accurate travel records and client files in compliance with airline and agency standards.

• Advised clients on travel packages, itineraries, and tour options, delivering personalised consultations
to match individual travel needs and budgets.
• Handled client inquiries and bookings via phone and email, ensuring timely follow-up and high levels of
customer satisfaction.
• Coordinated tour logistics including transportation, accommodation, and guide arrangements, ensuring
smooth and memorable client experiences.

• Built and maintained strong client relationships, achieving and exceeding monthly sales targets through
proactive outreach.
• Expanded customer base through strategic prospecting, contributing directly to revenue growth.