بيير Sarkis

• Lead and manage all company projects end-to-end, overseeing the full project lifecycle from initial concept,
planning, and contracting through execution, delivery, and final closure, ensuring projects were completed on
time, within scope, and within budget.
• Negotiate, close, and manage commercial deals, contracts, and service agreements with customers and
clients, ensuring favorable terms, long-term partnerships, and alignment with company revenue and growth
objectives.
• Generate sales and revenue through direct client acquisition, business development activities, and
relationship management, contributing significantly to company profitability and market expansion.
• Closely monitor and follow up on all active projects, coordinating with internal teams and external
stakeholders to ensure efficient execution
• Plan, coordinate, and direct day-to-day operations, leading cross-functional project and operational teams,
allocating resources effectively, setting priorities, and ensuring optimal team performance and accountability.
• Ensure full compliance with company policies, internal procedures, contractual obligations, and strategic
objectives, while proactively identifying and addressing operational risks or performance gaps.
• Prepare, analyze, and submit detailed weekly operational, financial, and performance reports to shareholders
and senior leadership, providing clear visibility on project status, revenue, costs, KPIs, and improvement
opportunities.
• Represent the employer professionally in all interactions with clients, partners, vendors, and key stakeholders,
acting as a trusted point of contact and upholding the companys reputation, values, and business interests.

• Oversee daily operations across service delivery, customer support, and administrative functions to ensure
smooth, efficient business performance.
• Lead and mentor customer service and operations teams, providing clear guidance, coaching, and
performance feedback to maintain high standards of service quality.
• Develop, implement, and optimize operational processes, workflows, and standard operating procedures
(SOPs) to improve efficiency, reduce costs, and enhance customer satisfaction.
• Manage customer service functions including onboarding, inquiries, escalations, issue resolution, and service
recovery, ensuring a seamless customer experience throughout the journey.
• Monitor KPIs for both operations and customer service teams, analyzing data to identify trends, areas of
improvement, and opportunities for strategic enhancements.
• Collaborate closely with sales, marketing, finance, and product teams to ensure client needs are met and
service delivery aligns with business goals.
• Manage resource planning, team scheduling, and workload allocation to support peak demand and maintain
service level agreements (SLAs).
• Oversee vendor relationships and third-party service providers to ensure quality, cost efficiency, and timely
delivery.

• Built and nurtured strong relationships with dental professionals, clinics, and institutions within the dental
industry.
• Consistently exceeded sales targets and achieved significant revenue growth year over year.
• Proactively identified and acquired new accounts, expanding the customer base and increasing market
penetration.
• Developed and implemented effective sales strategies, resulting in measurable increases in sales revenue and
market share.
• Received recognition for outstanding sales performance and significant contributions to the overall success of
the sales team.
• Developed a deep understanding of customer needs and preferences to provide tailored solutions and
enhance customer satisfaction.
• Actively prospected for new business opportunities and generated high-quality leads.
• Effectively conducted sales presentations, product demonstrations, and negotiations with potential clients.
• Provided comprehensive after-sales support, addressing customer inquiries, concerns, and technical issues
promptly and effectively.
• Assisted in troubleshooting product-related issues and coordinated solutions to ensure customer satisfaction.
• Built a strong network within the dental industry to facilitate business growth and identify new opportunities.

• Conducted financial modeling and market analysis to support investment decisions.
• Analyzed financial data, created comprehensive financial models, and provided valuable insights and
recommendations to support informed investment decisions.
• Gathered and interpreted economic and financial data, evaluated company financial statements, assessed
market trends, and accurately forecasted future performance.
• Participated in budgeting, financial planning, and risk assessment processes.
• Processed a variety of financial transactions efficiently and accurately, including deposits, withdrawals, fund
transfers, and foreign currency exchanges.
• Identified and effectively cross-sold or up-sold additional banking products and services to customers based
on their individual financial needs.
• Verified customer identification and documentation, ensuring adherence to all bank balance and security
standards.

• Provided exceptional customer service through effective call and chat support for both internal and external
clients, resulting in a 20% increase in dealership sales.
• Evaluated and improved dealership training programs to enhance warranty process efficiency.
• Supervised project management and consulting activities within the dealership.
• Established and implemented effective policy settlements for out-of-warranty equipment, reviewed and
submitted reports to senior management for cost efficiency.
• Mentored and trained new hires, ensuring their successful integration into their roles.
• Provided oversight to warranty technicians and effectively processed warranty claims.
• Consistently achieved and exceeded all monthly targets and goals.