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pinky vaidya, Sr Fraud Analyst

pinky vaidya

Sr Fraud Analyst

Radius India

Location
India - Mumbai
Education
Master's degree, Human resource
Experience
9 years, 4 Months

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Work Experience

Total years of experience :9 years, 4 Months

Sr Fraud Analyst at Radius India
  • India - Mumbai
  • May 2014 to October 2016

U.S American express cards
Early fraud detection
Customer satisfaction scores
Complaint handling
Fraud Prevention
Secure High Risk accounts

Senior customer care executive at TechMahindra
  • India - Mumbai
  • August 2013 to April 2014

Australian Process- Vodafone
Sales support for retailers,
Help Customers and retailers read bills and process payments,
Help desk for retailers
Quality

Sr Customer Care and sales representative at Tata Consultancy service
  • India - Mumbai
  • June 2010 to June 2013

U.S CITI Cards
SALES
COMPLIANCE
Up-Selling
Customer service and customer satisfaction scores
Offer Rate

Customer service and sales at Vodafone store
  • India - Mumbai
  • June 2007 to October 2010

Front line Customer service desk
Compliance
Sales
Customer service
Handset and sim swapping and repairs
Complaint Handling

Education

Master's degree, Human resource
  • at Narsee Monjee Institute of Management Studies
  • January 2017

Pursuing my Post Graduation Diploma in MBA in Human resource

Bachelor's degree, arts
  • at university of Mumbai
  • June 2004

Specialties & Skills

Customer Service
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Customer Focus
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Customer Facing
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Counseling
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Human Resources
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Languages

English
Expert

Hobbies

  • Dance
    I have done a lot of stage shows and achieved a lot of experience on stage and in dance