Pinto Jacob

+ Manage all IT business projects- Traditional & Agile.
+ Responsible for all business systems in Logistics & Warehousing, Customer Service CRM, Freight forwarding &
Transport, Finance & Account, HR & Admin.
+ Develop, implement & assess continuous improvement plans with all business units to achieve maximum
stakeholder satisfaction.
+ Define IT Business KPIs as per customer contracts and assist teams to achieve & report KPIs.
+ Manage & control Warehouse Management Systems for Contract Logistics operations.
+ Lead all weekly key user meetings to discuss & develop improvement strategies.

+ Responsible for all IT governance.
+ Lead internal & external team of IT infrastructure partners, application developers, network engineers & data
entry operators.
+ Head the role in planning, designing and implementation of all technical system requirements of business.
+ Lead all functional and technical requirements of SAP B1- HANA ERP with all divisions.
+ Take leadership on mitigating revenue leakages and implement internal controls to maintain profitability within
business activities.
+ Define system processes in align with business processes to collaborate inter-departmental data flow
+ Lead all system projects to meet customer requirements in terms of system integrations, data exchanges etc.
+ Responsible for IT security and control measures to secure company resources on publicly hosted
applications/portals.
+ Manage all AD integrated Office 365 resources such as users & shared mailboxes, distribution groups etc.
+ Responsible for Azure on premise to cloud data synchronizations, disaster recovery backups for all critical
business data and applications.
+ Manage all IT licenses for Business Applications, Microsoft servers, Office 365, Infrastructure systems etc.
+ Lead all data analytics requirements for business systems such as Infor WMS/ SAP B1 to meet business demands
using T-SQL/ Hana studio/ Power BI.
Projects Experience:
+ ERP to SAP Business One (SBO) Migration (Duration: 8 months)
+ Project manager on migrating a critical 15-year-old ERP system to SAP Business One as part of the system
standardization across the organization. (Traditional waterfall)
+ Plan, Execute, Monitor & Control: Project scope, charter, schedules, cost, risks, resources & quality
management.
+ Stakeholder management with effective communication management methods.
+ Technical and functional consulting lead for all departmental requirements to finalize current blueprint
for SAP.
+ Incorporate all continuous improvement processes lacked in old system as part of project
implementation.
+ Lead technical role in developing all internal reports with crystal reports & query manager.
+ Modules included: Logistics & Freight forwarding, Finance & Banking, HR & Payroll
+ Project concluded with project deliverables & business benefits achieved with agreed success criteria and
updated lessons-learned repository.
+ System Migration Project - Company acquisition (Duration: 6 months)
+ Project manager of business acquisition project to migrate all IT systems to new acquiring company
standards for smooth transition.
+ Acted as point of contact between critical stakeholders from buying and selling companies.
+ Project resources successfully identification internally, and schedule execution as per the plan.
+ Perform as technical resource team member to migrate all critical business applications such as WMS
(SQL), ERP (Oracle), Office 365 mailboxes, File servers, Web portals, AD domain, license migrations and
ownership transfers to new entity etc.
+ Successfully completed project as planned with cost maintained within the approved budget with no
management reserves spent.

Infrastructure Systems / Barloworld
Logistics,

+ Responsible for managing all aspects of systems administration including networks, applications, databases along
with implementation, configuration, co-ordination, maintenance, troubleshooting, security, usage monitoring
and development of specialized system procedures
+ Instrumental in establishing systems by planning and executing selection, installation, configuration & testing of
PC / server hardware, software, LAN and WAN networks management
+ Responsible for securing systems by developing system access, monitoring, control and evaluation along with
establishing and testing disaster recovery policies and procedures and back-ups
+ Instrumental in installing new or rebuilding existing servers and configuring hardware, peripherals, services,
settings, directories, storage, etc. in accordance with standards and project/operational requirements
+ Responsible for monitoring systems on a daily basis, verify integrity and availability of all hardware, server
resources, systems and key processes, review system and application logs and verify completion of scheduled
jobs
+ Accountable for performing daily backup operations ensuring all required file systems and system data are
successfully backed up to the appropriate media, recovery tapes or disks created
+ Responsible for managing and maintenance of Windows Active Directory Services for 5 operational Sites
5
+ Accountable for Microsoft Exchange Servers in Front End & Back End Architecture
+ Implementation of TrendMicro IMSS dual Mail Gateways with Windows Network Load Balancing- NLB
implemented with SMTP Relay and Spam prevention policies
+ Managing Windows Software Update Servers- WSUS for Windows & Microsoft update distributions
+ Instrumental in installation / configuration / maintenance of
+ Microsoft System Centre Configuration Manager (SCCM) with Remote Tools and Inventory agents
configured
+ TrendMicro Antivirus Servers with Office Scan for Servers & User’s machines and configure policies for
Real Time, Manual & Scheduled Scan settings
+ LUNs for Exchange Information Storage for Exchange Servers through Fiber HBAs to NETAPP Storage Area
Networks (SAN)
+ Microsoft Office SharePoint and Project Server on IBM Servers with ‘out of the box’ features
implemented for Intranet and Document Management purposes
+ Responsible for creating and applying permissions for Departmental Shared Folders by handling Volumes, QTrees
& CIFS Shares in NetApp SAN
+ Key role in configuring and coordinating ISP DNS Records
+ Responsible for configuring Cisco Wired & Wireless IP Phones using Call Manager and VLAN membership settings
for user/phone ports
Projects Experience:
+ Exchange upgrade project- Migrated from Exchange