IT Support Engineer
Azizi Developments
مجموع سنوات الخبرة :2 years, 6 أشهر
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone. Train computer users.
• Maintain daily performance of computer systems. Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with customers to ensure issue has been resolved.
• Run reports to determine malfunctions that continue to occur.
• Fixing issues remotely.
• Troubleshooting printers and emails if any problems.
• Imaging and Re-imaging Laptop and Desktops.
• Solving Password Problems
• Talking to clients and computer users to
determine the nature of any problems they encounter.
• Respond to all IT Service request & incidents related to service desk application and responding emails ensuring capture of incident critically & priority.
• Utilized a CRM daily to track and work desktop support tickets such as hardware repairs, installing software, maintained user permissions, and answered user questions.
• Assigned, configured, and maintained the IP and conference phones.