Spa Manager
V SPA at VILNIUS GRAND RESORT
مجموع سنوات الخبرة :14 years, 5 أشهر
Inform staff of job responsibilities, performance expectations, client service standards, corporate policies and guidelines. Plan or direct spa services and programs.Train staff in the use or sale of products, programs, or activities. Assess employee performance and suggest ways to improve work. Check spa equipment to ensure proper functioning. Coordinate facility schedules to maximize usage and efficiency. Develop staff service or retail goals and guide staff in goal achievement. Establish spa budgets and financial goals. Perform treatments if necessary.
Coordinated with spa manager on daily activities and guest schedules. Monitored staff providing spa services and responded to guest issues. Ensured compliance with health and safety codes.Assisted with the hiring of service technicians to repair and maintain spa facilities. Tracked inventory of spa products and placed orders when necessary. Train staff in the use or sale of products, programs, or treatments(Classic massage, Holistic massage, Aromatherapy, Deep Tissue, Foot Reflexology, Ear candling, Facials, Body wraps and scrubs,
Deliver a variety of spa services (body treatments, massages, facials, manicure/pedicure) in a safe and
comfortable manner, acknowledge and respond to relevant customer queries, needs and expectations, uphold hygiene standards and
follow health and safety regulations, keep a clean and stocked room, maintain equipment and sample inventory of products
Providing a full range of professional massage services, face and body treatments including hammam. Educating the guests about specific wellness concerns; Being flexible with the schedule; Proper care for equipment, complete knowledge and understanding of services and products offered; Promoting spa- treatments and retail; Upselling and reaching sales targets; Participating in trainings and staff meetings.
Maintaining cleanliness and attention to detail in the treatment rooms throughout the shift; To maintain inventory of supplies for the operations in the treatment rooms, perform all treatments to a high standard; Performing a full range of massage therapies from sports, deep tissue and Swedish massages.
Creating a unique spa experience for each guest, personalized care and satisfaction of guest needs and
preferences; Providing massage services using safe, appropriate and effective techniques; Performed health history on clients and
updated before each session; Observed client reaction to massage and modified as necessary, get feedback and responded
accordingly; Reaching sales targets and up selling.
Classic massage, Holistic massage, Aromatherapy, Deep Tissue, Foot Reflexology, Ear candling, Facials, Body wraps and scrubs, Bathing rituals, Facials, Mens nails and body grooming