IT Manager
Levi Strauss
Total years of experience :18 years, 4 Months
Local IT Manager FEB 2020 - DEC 2023.
Levi Strauss Ist. Konf. San. ve Tic. AS. - Turkey, istanbul.
● Managing all the IT operations for Levi’s corporate office in istanbul.
● Managing and monitoring all IT related devices, servers, networks and equipment.
● Managing all the required IT managed applications e.g. ServiceNow, Active Directory, SCCM,
MS Endpoint, and other managing apps for cctv cams, UPSs and access doors and network
printers.
● Perform the necessary IT related procurements from the local market within the approved
budget.
● Perform the IT support operations for the business corporate office.
Service Delivery Manager APR 2009 - APR 2019
Alkifah Holding Company - Khobar, Saudi Arabia
● Direct managing all the IT teams (26 members / subordinates).
● Serving around 31 sister companies with different activities. (e.g Contracting, construction,
production, education, auto trading, Home appliances trading, printing press, finance,
realestate.. etc)
● Managing and monitoring all the operations (Application & infrastructure) over all the sister
companies.
● Prepare all the necessary reports and demonstrations for the top management
● Lead & Manage all IT projects.
● Lead all the related IT improvement processes.
● Design, sign & monitor SLAs/OLAs via the ITSM.
● Design and lead the team for building in-home ITSM system which include mainly
incident/request management, Project management, Problem management, Change
management & asset management in addition to Active directory scanner to get all the
resource information automatically.
● Prepare the resources annual capacity & improvement plan.
● Conduct the feasibility study and provide recommendations for top management for the
strategic projects.
● Prepare the business IT strategic plan.
● Prepare the business IT annual budget.
Some of the main and strategic leads projects..
● ORACLE ERP Implementation (Over Group)... 2009
● SAP ERP Implementation (Over Group)... 2015
● Project costing control (Contracting Div.)... 2012
● KASTLE loan management for Tamweel (Finance Div.)... 2016
● IT Transformation Apps & Infra (Over Group)... 2017
Team Leader JAN 2007 - MAR 2009
IFRAD - Amman, Jordan.
It was a research and development company in jordan. We lead a couple of projects there for 1+ year.
Main projects in this organization were..
● Developing an Adhoc network design using NS2 for one part of University of Jordan.
● Participate (Software part) with the engineering department on developing a new Taxi counter
to resolve the issue of changing prices frequently.
Developer DEC 2004 - JAN 2007
Arabic Computer Center - Damascus, Syria.
I have worked in this organization as a developer for 2+ years, and mainly for GL, AP, and AR parts, in
addition to participating with colleagues for other parts like HR, Installment, Legal affairs, and
Inventory.
Bachelor of Computer Science Zarka Private University / 2000 - 2004 Zarka, Jordan.