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polerosnicole andrea, Senior Operations Representative

polerosnicole andrea

Senior Operations Representative·Capital One Philippines

Philippines

High school or equivalent, N/A

Work experience

Total years of experience: 5 years, 5 months

Senior Operations Representative

January 2025 - Present

Capital One Philippines

Manila, Philippines Remote

January 2025 - Present

• Handles banking-related customer concerns
• Resolves complex account and billing issues
• Maintains high customer satisfaction
• Ensures compliance with financial policies

Company industry:
Banking

Senior Customer Support Representative

December 2023 - January 2025

iQor Philippines

Manila, Philippines

December 2023 - January 2025

• Assisted telecom customers with billing and services
• Handled escalations and advanced troubleshooting
• Maintained strong performance metrics

Company industry:
Call Centers & Customer Care Outsourcing

Associate Customer Care

January 2023 - December 2023

Foundever

Manila, Philippines

January 2023 - December 2023

• Managed inquiries via phone, chat, email
• Provided product and billing support
• Maintained service quality standards

Company industry:
Call Centers & Customer Care Outsourcing

Customer Care Representative

January 2021 - January 2023

Sutherland Global Services

Manila, Philippines Hybrid

January 2021 - January 2023

• Handled high-volume customer calls
• Resolved concerns and complaints
• Achieved customer satisfaction targets

Company industry:
Call Centers & Customer Care Outsourcing

Education

FIAT LUX ACADEME

July 2021

July 2021

High school or equivalent, N/A

Philippines

GPA (rating): Very good

GPA (rating): Very good

Fiat Lux Academe Batch

July 2021

July 2021

High school or equivalent, Accounting

Philippines

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BILLING SYSTEMS
Intermediate
BILLING SYSTEMS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

English
Native Speaker

Hobbies

  • Watching netflix
  • Listening To Music