IT Project Manager
Dulsco Qatar W.L.L
مجموع سنوات الخبرة :15 years, 8 أشهر
Managed complex IT projects, ensuring seamless integrations and fostering strong service bonds with Fortune 500 clients.
• Implemented 2 new clients from initiation through closure, contributing to overall company profitability.
• Defined the project objectives, scope, and stakeholders' expectations.
• Developed a detailed project management plan, emphasizing IT-specific elements such as system architecture,
and development methodologies.
• Led the IT team in the systematic development and implementation of the system.
• Collaborated with global teams, ensuring a cohesive approach to system development and functionality.
• Ensured that quality audits were completed as specified in the project management plan.
• Established robust monitoring mechanisms to track technical project performance against key performance
indicators (KPIs).
• Conducted regular status meetings with the IT team, addressing technical challenges and ensuring alignment
with overall project goals.
Spearheaded automation initiatives, enhancing operational efficiency and aligning processes with cutting-edge technology.
• Drove automation efforts that led to a 10% decrease in error rates and 20% cost savings, transforming the organization's operational effectiveness.
• Led cross-functional teams to identify and implement innovative solutions, resulting in a 15% increase in overall profitability.
• Enhanced overall efficiency by translating technical requirements into business solutions, resulting in a 20% decrease in processing time.
• Collaborated with diverse stakeholders to drive transformative change in line with organizational goals.
• Managed a portfolio of 5 clients and maintained a satisfaction rate of 95%, resulting in a 90% increase in repeat business and referrals.
• Consistently met 100% of agreed-upon requirements from the SOW, leading to a 90% increase in project success rate and 95% improvement in customer satisfaction.
• Implemented 4 new clients from initiation through closure, contributing to overall company profitability.
Responsible for 4 clients and all the BSAs aligned to them. Main person for all the setup, requirements gathering and training of the BSAs on my teams.
Healthcare Benefits Administration
Senior Business Systems Analyst
• Supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
• Trained junior personnel during onboarding and through remedial education.
• Enhanced project management skills by defining and presenting system solutions and timelines for
business needs or technical problems.
• Performed internal system acceptance to deliver well-tested enhancements and meet business
requirements.
• Ensured quality delivery of services as per the client's Statement of Work
• Managed Quality Assurance (QA) procedures for Business Systems Analysts
• Increased efficiency and productivity of system configuration and BSA work activities
• Managed client inquiries and communications, ensuring prompt resolution
• Implemented 3 new clients, driving overall profitability increase
Main Business Systems Analyst for three major clients, one of them being Fortune 500 company (4, 000 -
35, 000 employees).
• Automated many manual processes and helping to increase productivity and profitability.
• Collaborated with developers and end-users to ensure technical compatibility and user satisfaction.
• Created logical and innovative solutions to complex problems.
• Identified needed business improvements and determined all appropriate updates required.
• Created and maintained standard operating procedures governing system functions and features.
• Tracked feedback at all levels and researched resolutions for common concerns.
• Collected, defined and analyzed business requirements.
• Conducted data analysis on various projects, identifying patterns and trends to inform business decisions.
• Utilized mathematical modeling and statistical techniques to analyze complex datasets.
• Collaborated with cross-functional teams to develop and implement data-driven solutions.
• Prepared reports and presentations to communicate findings to stakeholders.
• Contributed to process improvement initiatives, resulting in increased efficiency and profitability.
• Designed and implemented systems solutions based on client requirements and industry best practices.
• Provided technical support and troubleshooting for system issues, ensuring minimal downtime.
• Collaborated with software developers to integrate custom solutions into existing systems.
• Conducted system testing and validation to ensure performance and reliability.
• Participated in project planning and execution, adhering to timelines and budget constraints.
• Documented system architectures, configurations, and procedures for knowledge sharing.