Pooja C U

• Pilot team member of the Project Donut.
• Manages various incident documentation and active contribution to PSCES intra audit.
• Provided back up, support and on-call functions as needed.
• Effective management of email box and PSCES.
• Enhanced writing skills to provide better quality PSCES cases by assessing the area of
improvement suggested by the PI team.
• Updating, resolving and management of the vendor escort tickets
accordingly.
• Working in accordance with the West team throughout the
shifts.
• Trained new joiners about the basic job role functions - basics of case writing, ticketing and
email management.

• Dispatching, management of alarms and ascertaining the
priority of alarms
• Acknowledging alarms on priority wise as laid down in Service
Level Agreement.
• Proper email communication regarding alarms as per the
process.
• Pilot team member of RAW (Rectification & Audit Works).
• Creating, updating tickets received and assigning the
concern and follow-up.
• General usage and navigation of security cameras and rising
tickets for the issues.
• Attended three CMT calls for taking meeting notes.
• Working in coordination with the fellow operators throughout
the shifts.
• Comfortable and open to work with people and always
curious to know new things.
• Multi-tasking
• Trained new operators about the processes and assisted them during their initial operations.