Pooja Joshi

Project Manager at PwC - United Arab Emirates

• United Arab Emirates - Dubai
• My current job since December 2017

Manager at CentraTechnologies

• United Arab Emirates - Dubai
• December 2015 to December 2017

Senior Consultant at CRMnext

• India - Mumbai
• April 2012 to October 2015

Responsibilities:
 Conduct requirement gathering sessions, prepare requirement traceability matrix, optimize and simplify business processes and map the rationalized business processes in CRM modules.
 Hold workshops, story board and interview sessions to gather requirements such that the stakeholders can visualize and articulate their ideas better.
 Manage, lead and train the team of engagement consultants for client communication and process understanding.
 Analyze the feasible and not feasible requirements and provide alternative solutions for the latter.
 Collaborate with the product team for the required enhancements and customization
 Preparation of documents to finalize the requirements and approach and obtain a sign-off on these documents from the stake holders.
 Prioritize the requirements based on the complexity and impact and draft a project plan with timelines and related efforts.
 Send weekly status reports to all the project stakeholders and represent the team in steering committee meetings.
 Prepare and give presentations on the progress of the project/module.
 Strategize and organize the project timelines according to the available resources, effort and approach
 Liaise with the technical team for seamless integration of client’s internal systems with CRMnext.
 Lead a team to configure and implement the finalized approach of the business processes in CRMnext modules like leads, accounts, cases, appointments, campaigns, opportunities etc.
 Facilitate knowledge transfer of the project criticalities to the internal service assurance team and clarify their doubts as and when required during their test cases formulation process.
 Support the UAT by reviewing test cases, manage version control of documents, software builds & migration scripts and supervise the testing of the application; coordinate for the resolution of issues and changes.
 Coordinate with the stakeholders for UAT sign off and coordinate internally for production movement till Go live stage of the application.
 Conduct Admin training demos and conclude them with Q&A sessions.

Executive-Software Development & Delivery at Lateral Praxis

• India - Mumbai
• December 2010 to February 2012

Responsibilities
 Plan and strategize the project effort & timelines, coordinate with stakeholders for business & functional requirements for the litigation management system
 Prepare activity diagrams & wireframes to assist development and fulfill technical requirements.
 Compile functional and technical documents,
 Write and test the code for its functionality. Also, review code & design of the subordinates.
 Develop database structures to support the application, write queries, stored procedures and functions
 Develop the DAL and BLL for the application.
 Envisage solution, coordinate for UAT, manage iterations and change requests, engage in the deployment of application in production/Live environment.
 Delegate and manage tasks of the team, supervise the development to be completed within the scope of the requirements document.