Pooja Krishna kumar

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels
• Track project performance, specifically to analyse the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills
• Attend conferences and training as required to maintain proficiency
• Perform other related duties as assigned
• Develop spreadsheets, diagrams and process maps to document needs
• Developed and Maintained the CRM systems for all the users such as the customer service and sales team.
• Specialized in solving all technical matter and resolved all technical and non-technical queries of the CRM user.
• Coordinated with the finance and the sales team to analyse and planning the CRM accordingly.
• Communicated with the key customers in regard to sales and finance data for the CRM.
• Customized the layout of the CRM and the associated fields to incorporate customization on the field.
• Performed preventative maintenance of the CRM system to ensure the minimal downtime.

• Design, modify, develop, and implement software applications and components
• Provide user support for developed software applications and components
• Study systems flow, data usage, and work processes
• Follow the software development lifecycle
• Train users to use new or modified system components
• Responsible for design and implementation of back-end database
• Responsible for software testing and quality assurance
• Work from written specifications and pre-established guidelines
• Maintain documentation of process flow
• Perform other duties as assigned
• Develop and manage projects like CRM and HRIS.
• Collect requirements analyze and
• Work with developers to design algorithms and flowcharts
• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting

1. Core Banking Solution Support: Solve issues pertaining to users/employees technical difficulties related to hardware or software.
2. In House Software Development:
• SMS Alerts Module Development (Programming Language: Java and Database: MySQL)
• Report Generation Module (Programming Language: Java)

• Business card scanning software development (Programming Language: Java and Database: MySQL)
• Bank Android Application development in Eclipse software.
3. Uploading and checking Daily Exchange Rate on the core banking system.
4. Undertake modifications that are routed through the help desk for updating the bank website.
5. Gained experience in:
a. ATM switch support
b. Banking Infrastructure and Security systems including Firewalls and security incident event management.

1. Sales and Marketing: Convincing the students and management organizations to take up internships through AIESEC.
2. Global Interaction: Matching the profiles based on the specified requirements by both the foreign students and organizations, assisting and supervising the whole process from the interview up to the completion of the internship.
3. Lead a 5-6 member group: Responsibilities as a Leader included:
a) Suggest, assist in identify, setting up a strategy.
b) Set up a plan in order to achieve the target required. Detailing the action plan to ensure that the target will be achieved on a monthly basis.
c) Support, motivate an individual member to achieve individual and team target.
d) Supervise daily work of the members in the team.
e) Liaise closely with the VP in solving any issues