Customer Service Representative
MPAC SPORTS
Total years of experience :7 years, 4 Months
• Contact potential or existing customers to inform them about a product
or service using scripts
Answer questions about products or the company Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner Handle grievances to preserve the company’s reputation Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Assisting in opening accounts for customers
Aiding and resolving problems/finding solutions to customer complaints
Gathering of information via phone calls
Enlightening customers about the company’s products and new product upgrades
Answering phone calls and making appropriate transfers
Assisting customers who have outage or other service problems
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed
Enter and update customer information in the database
The highest G.PA in Ghana i 4.00 so any G.P.A above 3.10 is certified as a very good academic performance.