Reservation Manager
Royal Village Beach Resort - Arugambay
Total des années d'expérience :10 years, 6 Mois
I managed a team of reservation agents, ensuring
efficient handling of booking inquiries, cancellations, and modifications.
It was developed and implemented a reservation
policies and procedures to optimize booking processes and enhance guest satisfaction.
Utilized reservation management software to monitor room availability, track reservations, and generate reports for analysis.
She collaborated with other hotel departments to
ensure seamless communication and coordination in meeting guests' needs and preferences.
I have implemented strategies to increase direct bookings, minimize reliance on third-party platforms, and maximize revenue.
Provided exceptional customer service as a bellman, assisting guests with luggage handling, transportation arrangements, and providing information about hotel amenities and local attractions. Welcomed guests at the reception desk, efficiently checked them in/out, processed payments, and resolved any inquiries or issues promptly to ensure a positive guest experience. Managed incoming phone calls, emails, and inquiries, directing them to the appropriate departments or taking detailed messages as needed to maintain smooth communication flow. Maintained a clean and organized lobby area, ensuring it was presentable and welcoming to guests at all times, while also assisting with administrative tasks such as filing, photocopying, and data entry. Acted as a liaison between guests and hotel staff, communicating special requests, preferences, and feedback to ensure personalized service and satisfaction throughout their stay.
