Prabhat Mishra

My intention at this step would be to learn new things related to my profession. As it is a Digital Marketing & Sales field, one has to be updated because the technology changes often. So I understand that it is my responsibility to learn and adopt the new technology. It would be profitable for me as well as for my company. I intend to build a career with leading corporate of hi-tech Digital Sales & Marketing environment with committed and dedicated which will help me to explore myself fully and realize my potential willing to work as key player in challenging and creative environment. • A competent professional with over 5 years of experience in Corporate and Non-Corporate Sales & Marketing, Customer Relationship Management, Digital Advertising Sales & Marketing and Team Management • Skilled in devising best practices for project and delivering business presentations to clients and analyzing Client requirements to identify trends & resolve performance issues • Experienced in developing service procedures & operational policies with a proven track record of planning & implementing effective control measures to reduce running cost • Proficient at managing & leading large teams for providing customer service and contributed to development of procedures and service standards for achieving business excellence AREAS OF EXPERTISE • Digital Marketing for Social Media and Offline Advertising Sales and Marketing Management • Preparing MIS reports with a view to apprise management of process operations and assist in critical decision-making • Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience • Maintaining a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations • Maintaining high discipline and norm adherence, coordinating with superiors for cross trainees and innovative suggestions to improve operational functioning • Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level • Keeping TAT commitments, handling escalations and monitoring Quality Standards of team through constant monitoring and providing feedback