Relationship Officer
Commercial Bank of Dubai
مجموع سنوات الخبرة :10 years, 1 أشهر
Direct Sales
Selling customers the latest mobile phones available in the UK market by describing the features and negotiating a deal suitable to the customers need and upselling them with a mobile contract for 2yrs or more.
•Conveying the customers about the financial and social background of the company and its abilities to provide best service in the market.
•Taking follow ups and frequently calling the customers with busy work schedules.
•Maintaining sales sheets and reporting it to the supervisors at the end of each day
•Tracking and reporting of relevant customer care performance metrics.
Interacting with customers over the phone to get more business for the firm
•Converting call for a product in a sale for another category, up sell: add-on service sale along with one product.
•Initiating the product details to the client.
•Attaining daily, weekly and monthly targets as specified by the process.
•Adhering to the schedule as prescribed by managers.
•Conveying the client requirements to the team with regards to the process.
•Interact with customers by phone, e-mail or online chat concerning various care issues relating to their Mobile phones.
•Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
•Solicit cross-selling and up-selling opportunities within the customer care experience
•Achieved business target.