PRADEEP KUMAR

-scheduling restaurant staff and delegating tasks
-hiring, training, and managing restaurant staff.
-ordering food, alcohol, and cleaning supplies.
-supervising the preparation, display, and delivery of food and drinks.
-ensuring prompt and friendly customer service.
-maintaining quality and service standards.
-ensuring all staff are knowledgeable about menu offerings and individual ingredients.
-educating staff about potential food allergies and how to make customers aware of these ingredients.
-maintaining good relationships with suppliers.
-meeting quarterly budgets and quotas
reducing operational costs.
-increasing productivity
-ensuring all staff follow strict personal safety, food safety and food storage guidelines.
-supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards.
-managing inventory.
-interacting with restaurant guests to gauge satisfaction and improve customer service
-responding to customer feedback and -resolving conflicts effectively.
-operating the point-of-sale system, processing payments, and issuing gift cards.
-arranging group events and ensuring the restaurant and staff meet service and food expectations.
-catering for VIP guests.
-authorizing refunds or other equivalent options.
-assisting in the development of menu offerings and changes based on costs and customer preferences.
-creating innovative promotions and designing marketing materials.
-chairing weekly staff meetings to motivate staff and ensure they are all meeting.
-restaurant standards and expectations.
-handling staff payroll, vacation requests, and other administrative duties related to restaurant operations.

Handled guest complaints professionally and ensured high levels of customer
• Coordinated with kitchen and bar teams to maintain service quality and timely
order delivery.
• Trained new staff on service standards, menu knowledge, and customer
• Monitored table turnover, reservations, and peak-hour service efficiency.
• Ensured compliance with hygiene, safety, and company service standards.
• Assisted in cash handling, billing accuracy, and end-of-shift reports.

A dedicated and experienced hospitality professional with strong leadership skills, currently performing duties as an Acting Supervisor. Responsible for ensuring smooth daily restaurant operations, delivering excellent guest service, and supporting team performance.
Key Responsibilities:
• Supervise and coordinate daily activities of waitstaff and service team
• Ensure high standards of food & beverage service and guest satisfaction
• Handle guest complaints professionally and resolve issues quickly
• Assist in staff training, scheduling, and performance monitoring
• Maintain cleanliness, hygiene, and safety standards in the service area
• Support restaurant management in achieving sales targets and operational goals
• Monitor inventory, table setup, and service flow

Skills & Strengths:
• Strong leadership and team management abilities
• Excellent communication and customer service skills
• Ability to work under pressure in a fast-paced environment
• Good knowledge of F&B service standards and procedures
• Problem-solving and decision-making skills

check food orders with customers to ensure correctness
• work with bartenders to fill beverage orders
• work with kitchen staff to process and expedite food orders
• per-set table for the orders deliver and serve food at tables
• use established food handling and serving techniques
ensure customers are satisfied with their food orders, beverages and
service
•
• up sell food and beverage items throughout the meal
• monitor customers needs and promptly handle requests
• handle customer complaints in a polite and professional manner
maintain the table setting by clearing courses as completed, replacing
utensils, refreshing water glasses, dealing with spills
•
• prepare and provide customers with accurate check for the meal
• process cash and credit card payments
• Prepare to-go boxes for customers
re-set and prepare table for customers including decorations,
condiments, napkins, utensils
•
• maintain a clean and organized service area
• dispose of trash according to established procedures
• perform any side-work as requested
• comply with safety, health and hygiene policies and procedure
• greet customers politely as they enter the restaurant
• introduce self to customers
• show customers to their tables
• present menus to customers
maintain an up-to-date working knowledge of the menu items and
daily specials
•
explain the menu items in terms of preparation, ingredients and
presentation
•
• be aware of allergy information on menu items
• answer inquiries about food and beverage items on the menu
• offer food and wine suggestions
• inform customers of special items not listed on the menu
take food and beverage orders accurately including any special
requests
•
Provided attentive, professional front-of-house service by checking
reservations and showing guests to correct tables.
Maintained neat, attractive dessert displays, replenishing items
regularly to maintain visual appeal.
•
Managed restaurant closing duties, from cleaning dining areas to
cashing up tills.
•
Resolved guest complaints promptly and professionally, notifying
restaurant management of concerns.
•
Served meals and drinks with professionalism and skill, maintaining
high presentation and quality standards.
•
Provided friendly, courteous service, maximizing positive customer
satisfaction ratings.
•
Calculated charges, issued bills and collected payments, processing
accurately to avoid till discrepancies.
•
Delivered exceptional service by greeting and serving customers in
timely, friendly manner.
•
Regularly checked on guests to ensure satisfaction, up selling drinks
and side orders to increase revenue.
•
Checked menus to verify current selection availability, updating
accordingly to avoid customer disappointment.
•
Assisted customers with menu selection, offering knowledge of current
special dishes and personal recommendations to build rapport.
•
• Warmly greeted guests upon arrival to create welcoming atmosphere.
Processed cash and card payments promptly, minimizing customer
waiting times and enabling swift table turnarounds.
•
Checked in with customers during meals to check orders were received
correctly and met guests expectations.
•
Discussed menu items and dietary concerns, noted special requests and
suggested additional items to meet up sell goals.
•
Regularly communicated with kitchen and bar staff to maintain smooth
front of house operations, minimizing potential service delays.
•
Kept guest tables neat and tidy by regularly clearing away dirty dishes,
used glasses and wiping down surfaces.
•
Shared product knowledge to make targeted recommendations, up sell
products and boost transaction value.
•
Welcomed guests with warmth and enthusiasm, recommending
beverage and snack choices based on customer preferences.

•Provided attentive, professional front-of-house service by checking
reservations and showing guests to correct tables.
•Maintained neat, attractive dessert displays, replenishing items
regularly to maintain visual appeal.
•
Managed restaurant closing duties, from cleaning dining areas to
cashing up tills.
•
Resolved guest complaints promptly and professionally, notifying
restaurant management of concerns.
•
Served meals and drinks with professionalism and skill, maintaining
high presentation and quality standards.
•
Provided friendly, courteous service, maximizing positive customer
satisfaction ratings.
•
Calculated charges, issued bills and collected payments, processing
accurately to avoid till discrepancies.
•
Delivered exceptional service by greeting and serving customers in
timely, friendly manner.
•
Regularly checked on guests to ensure satisfaction, up selling drinks
and side orders to increase revenue.
•
Checked menus to verify current selection availability, updating
accordingly to avoid customer disappointment.
•
Assisted customers with menu selection, offering knowledge of current
special dishes and personal recommendations to build rapport.
•
• Warmly greeted guests upon arrival to create welcoming atmosphere.
Processed cash and card payments promptly, minimizing customer
waiting times and enabling swift table turnarounds.
•
Checked in with customers during meals to check orders were received
correctly and met guests expectations.
•
Discussed menu items and dietary concerns, noted special requests and
suggested additional items to meet up sell goals.
•
Regularly communicated with kitchen and bar staff to maintain smooth
front of house operations, minimizing potential service delays.
•
Kept guest tables neat and tidy by regularly clearing away dirty dishes,
used glasses and wiping down surfaces.
•
Shared product knowledge to make targeted recommendations, up sell
products and boost transaction value.
•
Welcomed guests with warmth and enthusiasm, recommending
beverage and snack choices based on customer preferences.

• Over 5 years of experience as a waiter
• Strong customer service and communication skills
Accurate order taking and timely service
• Maintained cleanliness and hygiene standards

A hardworking and customer-focused hospitality professional with experience in providing excellent food and beverage service. Skilled in creating a welcoming dining experience and ensuring guest satisfaction.

Key Responsibilities:
• Greet and welcome guests in a friendly and professional manner
• Take food and beverage orders accurately and efficiently
• Serve food and drinks as per restaurant standards
• Ensure cleanliness and proper table setup before and after service
• Handle guest requests and complaints politely and effectively
• Coordinate with kitchen and bar staff for smooth service
• Maintain hygiene and safety standards at all times

Skills & Strengths:
• Strong communication and interpersonal skills
• Excellent customer service and hospitality attitude
• Ability to work in a fast-paced environment
• Team player with a positive attitude
• Basic knowledge of food & beverage service