Associate Security Analyst
Tech Mahindra
Total years of experience :4 years, 1 Months
• Proactively working with the Customers in the EST region understanding their queries and requirement to help them reach to resolution.
• Diagnose, troubleshoot, and replicate customer issues, research and identify solutionsto them.
• Sharing the updates in a timely manner along with the next action plan with the customers.
• Collecting, Analyzing and Providing complete remediation reports from logs.
• Working along with the Developer Team to generate the filter for the Web Rewrite issues and implement the same on the Customer Devices.
• Opening PRS's with the Dev Team to report the Bugs related to the PCS Device and working for the solution on the same.
• Job Title: Engineer - Networking
• City/ Country: Chennai / India.
• Date of Employment and Exit: 26/04/2021 to 08/11/2021
• Designation: Technical Solution Engineer at Palo Alto.
• Proactively working with the Customers in the EST region understanding their queries and requirement to help them reach to resolution.
• Diagnose, troubleshoot, and replicate customer issues, research and identify solutions to them.
• Sharing the updates in a timely manner along with the next action plan with the customers.
• Collecting, Analyzing and Providing complete remediation reports from logs.
• Job Title: Engineer - Networking
• City/ Country: Chennai / India.
• Date of Employment and Exit: 04/01/2021 to 26/04/2021
• Designation: I was hired but a project was not assigned.
• Job Title: Network Engineer Trainee.
• City/ Country: Bengaluru / India.
• Date of Employment and Exit: 04/12/2018 to 13/11/2019
• Company Description: Supports AT & T Communications.
• Job Description: Worked with the OSS team, it mainly supports the RF engineers team. RF engineers will be in touch with Market Leads, as per their requirements will be monitoring the networks.
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