Pradeep Dhyani

 Responsible on planning, directing, coordinating, supervising and evaluating activities of the Housekeeping staff (team Leaders & Cleaners), Messenger, Office Boy.
 Managing stock, inventory, Admin activities to ensure overall compliance with the client’s contractual SLA.
 Determined department staff duties, job responsibilities and prepared the cleaning schedules.
 Supervised SOP of all soft services activities in the CBC (Crew Briefing Centre) and attended Clients complaints and resolved problems
 Trained the staff for safety and color code for infection control.
 Implementing department specific performance improvement plans
 Monitoring and managing all required documents, checklists and work reports
 Checking quality of house-cleaning for the building with particular attention to VP office and crowded Areas; supervising as well as ensuring that all services offered by the housekeeping are performed with utmost efficiency and courtesy
 Inspecting the public areas, utilities areas, offices and the entire building premises for its up-keep and maintenance
 Imparting appropriate in-house training to the team so as to attain service excellence & teamwork.

Assisted in scheduling staff for housekeeping duties.
• Managed general cleanliness of the assigned area as directed,

2013.
• Cleaning all the assigned rooms.
• Reporting all the maintenance in the room and within the property.
• Reporting ay lost and found.
• Reporting any incidence.
• Delivering all guest requested items in the guest room.
• Turn down service as per the standard and in a timely manner.
• Getting guest preferences and updating their

Cleaning all the assigned rooms.
• Reporting all the maintenance in the room and within the property.
• Reporting ay lost and found.
• Reporting any incidence.
• Delivering all guest requested items in the guest room.
• Turn down service as per the standard and in a timely manner.
Getting guest preferences and updating their profile