Pradeep Kumar

First Abu Dhabi Bank, HSBC Bank, AXA & Other Clients:

Project Portfolio Management: Delivered a portfolio of Strategy and Change projects for the Middle East and North Africa region, focusing on Business and IT Transformation, Process Improvement and Operating Model Transformation.

PMO Setup and Operations; Digital Transformation & Innovation, Emirates Transport, Dubai
Role: Head of PMO, Transformation and Strategy Execution (Reporting to the Board and CEO)
Business Case & Scope: USD 100 Million plus Revenue Uplift and Cost Saves
Team Size Managed: 50 plus (Project Managers, Business Analysts, Process Analysts, IT Development Team)
• Digital Strategy and Innovation Agenda Definition for the Organization
• Heading PMO Setup and Operations; Developing Project Management Capability across the organization
• Spearheading delivery of Digital Transformation Programs and other Transformation Initiatives
• Strategic Planning, Budgeting, Risk and Compliance, Executive Reporting
• Successfully designed and setup PMO and currently managing / heading 28 Strategic Programs
• Complexities: Federal Organization, Immature PM Capabilities, Multiple Organizations, Functions, Vendors and Stakeholders

Areas of Responsibility: Involved in Business Development, Project Delivery and Thought Leadership - Have managed and delivered large transformation projects for global Banking and Insurance clients in the areas of:
Digital Strategy, Customer Experience and Operating Model Design
Business and IT Transformation
Project and Program Management
Six Sigma based Process Excellence
KYC Process Streamlining
Cost Reduction and Change Management
Multi-channel, Distribution & Marketing
Sales Force Transformation

Select Projects:
Cost Optimization and Process Excellence for a Global Bank in the Middle East: Current state assessment, identification of process transformation initiatives and business case for client onboarding and compliance functions.
Post-Merger IT Integration and Change Management for a leading Insurer in Australia: Process and systems integration for the merged entity
Digital Strategy for a leading Financial Services Group in Latin America: Definition of Digital Strategy, Operating Model and Roadmap for the organization
Workflow and Distribution Portal Implementation for a leading Insurer in North America: Workflow tool implementation and development of an Advisor/Producer web portal
Multi-Channel Sales Force Transformation for a leading Insurer in North America: Customer experience focused multi-channel sales force transformation
Cost Reduction and Change Management for a global financial services broking company in the US
Six Sigma Process Excellence for a Global Bank: Six sigma based process improvement for the back office operations organization
Digital Strategy and Customer Experience for a leading bank in India: Digital Strategy definition and Operating Model design for the Digital Channel followed by implementation of the future state operating model for the digital channel
Operating Model Design, Process Transformation and Global Rollout for a leading Bank: Future State Operating Model design; Current state assessment, benchmarking and gap analysis to transform and streamline KYC process; IT implementation and global roll out
Digital Channel Development: Operating model design and Customer Portal Development for a large financial services company in the US
Customer Experience Redesign for a leading Financial Services Company in India: Assessment of current state customer experience, gap analysis, identification of customer experience enhancement initiatives and business case

Projects
Areas of Responsibility:
Project Management and Investor Relationship Management: End to end managing one of the largest Real Estate projects in India, a Slum Rehabilitation Project, worth INR 350 Billion plus. Included managing investor relations involving a leading Global Investment Bank.

Key Highlights of the Project: Largest Slum Rehabilitation Project in India, involving an area of 130 Acres in Mumbai and rehabilitation of over 26, 000 slum dwelling families.

Marketing
Areas of Responsibility:
Setting up Business Operations as part of the Core Start up team
Core member of the Business Planning & Strategy Formulation team
Setting up of Mall Assurance Channel, including and driving Sales for Mall Assurance nationally (managing a team of 110 resources)
Product Management: Credit Cards, Retail Loans and Insurance products bundling
Operating Model and Process Design for Distribution, Customer Service and Shared Services
Project Manager for implementation of core Policy Administration System
Project Manager - Website Project, Customer Portal and Agency Portal

Corporate Solutions & Channel Management Group
Areas of Responsibility:
Business Development (Sales and Marketing - Corporate & Retail):
Managed a portfolio of 50 corporate clients worth USD 30 Million in revenues
Business planning & budgeting - Formulating business plans for expansion of business opportunities in strategic target area
Team and Channel Management: Developing and managing a team of Relationship Managers and Advisors; Managed various Brokers, Agents and Banc assurance partners for the region
Key Achievements:
Responsible for Pan India tie up with General Motors worth USD 15 Million
Achieved a growth of 200 % in the first year and 250 % in the second year in the organization
Increased the portfolio from seven to fifty corporate clients in two years
Pioneered innovative products like Credit Insurance, Event Insurance & Mega Risk in the region.

Prepared an entry level strategy & a dealer and distributor network for new brands of the company
Developed a promotional strategy for existing brands of the company for the forthcoming season