Senior Specialist
HCL Technologies Private Limited
Total years of experience :7 years, 7 Months
Responsibilities:
• Hands on experience in handling Change Request, Incidents, Tasks & Global Help Desk Tickets in large-scale global environment.
• Handled User Account Management for employees.
• Installed necessary security patches every month to our production and pre production environments.
• Expert in addressing inquiries, resolving issues, and providing support to international customers via phone calls & troubleshooting issues.
• Assisted users with software applications, ensuring proper functionality and addressing software related issues, Installing configure, and upgrade computer hardware and software components.
• Provided remote support to users and assist with setup and configuration through remote access tools.
• Documents technical issues and develops test cases to address similar concerns in the future.
Projects: Proactive Monitoring & Infrastructure Operations
Responsibilities:
• Extending extensive technical support for over 2500 Virtual and Physical Windows Servers
• Managing infrastructure of Windows servers 2016, 2019 & 2022.
• Key role in implementing new servers (Physical/Virtual) as consistent with project requirements
• Efficiently governing Virtual Machine's (CPU, Memory, Disk and Network Utilization) for security purpose
• Worked on Server Migration / Domain controller Promotion/Demotion as per Change Request.
• Upgrade Memory/CPU/Disk on Virtual servers
• Azure AD account Creation/Deletion
• Handling alerts like CPU, Disk, Memory and Node down alerts.
• Providing share folder access and NTFS permission, creating security groups, share permission, Group nesting.
• Hands on Experience with DR Activity.
• Delivering support for User Account Management including Creation/ Deletion/ Password Reset / Account Unlock/Disable / Account Extension / Service account / ER account creation/deletion.
• Administering the security on Windows Server 2016/2019/2022 by deploying patches weekly.
• Working on weekly pre & post patching activities.
• Managed a team of 6 members responsible for overseeing Layer 1 infrastructure.
• Open vendor cases and drive to resolution (Service express/Nutanix/HPE)
• Hardware Replacements on Nutanix and Physical Servers
• Bios and Firmware Upgrades in HP Servers
• Involved in Server Decommission activities as per requirement.
• Acknowledged for handling over 150 physical servers; engaged in hardware monitoring, fault identifying, raising request to replace defective unit with vendors.
• Delivering rigorous assistance for resolution of Level 1 and 2 tickets through ServiceNow Tool
• Installing and configuration Roles & Features in Windows server 2016, 2019 & 2022.
• Handling the User Separation Process as per client policy.
• Shared mailbox creation, deletion and modification.
• Performing Snapshots on requirement basis for virtual servers.
• Experienced in monitoring and handling application alerts in different environments including Production and Non production environments.
• Prepare and implement SOPs based on the identified training needs
• Played a key role in managing incidents and L1 requests through ticketing tools through ServiceNow.
• Handling the service requests by understanding the severity levels and closing the requests on priority basis to achieve 100% SLA.
• Knowledge in SolarWinds and Splunk administration.
Responsibilities:
• Major work is to migrate the users to office 365.
• Configuration of Skype for business.
• Adding the users Mail ids to spam control.
• Installing the O365 packages to the user.
• Hands on experience with Office Pro Plus 365 Portal, created/deleted users, white listed email addresses, delegated permissions, configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and troubleshoot issues related to sharing, experience with Office 365
• Administered user and group accounts. This includes user password resets, user creation and deactivation, user group creation, and membership management.
• Knowledge & Worked on Active Directory in servers 2016/2012/2008.
• Windows Server Administration (Windows 2008, 2012 and 2016).
• Managing Windows Exchange 2010/2013/O365.
• Knowledge and worked on AppRiver.
• Also Worked as US IT Recruiter for 1 Year.
Computer Science