Pradeep Kumar

Senior Technology Architect at Ooredoo Oman

• Oman
• My current job since April 2021

Technology Solution Architect at Ooredoo - Oman

• Oman - Muscat
• October 2016 to March 2021

Senior Technology Solution Architect
Lead cross-functional teams in the development of new products or services from concept through
delivery.
Extensive working knowledge of the Genesys, Avaya Voice platforms and solutions.
Familiarity with Contact Center operations and the Professional Services delivery model integrate
with CRM, Other 3rd Party integrations.
Ability to develop technology strategy, operating model & roadmaps with clear objectives and
aligned with business, enterprise, and technology strategies.
Leads end-to-end medium to large project delivery against contractual requirements, forecasting,
reporting, revenue and profitability targets while maintaining an excellent customer experience
Developed and implemented technical solutions to meet customer requirements on Contact center
or unified communication or collaboration domain, involving voice products from AVAYA, GENESYS,
CISCO, ASPECT, Google Dialog Flow.
Cohesive team handling experience with team size varying from 10-20 technical team members
Adherence to Project Lifecycle (SDLC) with full compliance to IT policies and procedures ensuring
quality software delivery to business/stakeholders
Knowledge of Systems Integration, LAN communications, Cloud solutions, CRM, Service Oriented
Architectures
Experience of designing, developing & consuming SOAP, REST API's.
Experience of AWS, or other cloud providers.
Lead UAT & Beta Testing
Collaborated with stakeholders to define project scope, timeline, budget and deliverables.
Analyzed customer environments to identify areas for improvement and optimization of existing
systems.
Delivered presentations to customers outlining proposed solutions and their associated benefits.
Ensured compliance with security policies when designing solutions for applications.
Provided technical guidance for system development and troubleshooting.
Proven track record influencing large technology transformations.
Excellent communication (oral and written) with ability to communicate at multiple levels ranging
from technologists to senior managers and executive leadership.