Tech Support Manager, Financial Markets
Standard Chartered Bank
Total des années d'expérience :20 years, 7 Mois
• Leading Standard Chartered's Global Financial Markets Technical Compliances, ensuring seamless regulatory adherence, and optimizing worldwide Financial Technology Support Teams for efficient technical assistance.
• Successfully navigating Technology non-compliances resolution in 8 Global Countries spanning GCNA, Asia, Europe, and the Americas.
• Executing and overseeing the meticulous rollout of Windows 7 and Windows 10 on a global scale, spanning 17 countries, enhancing the organization's technological infrastructure.
• Proactively strengthening cybersecurity by deploying Windows Defender, removing Symantec Antivirus, and maintaining up-to-date defenses through vigilant reporting.
• Pioneering the facilitation of Remote Desktop Connections to Trader Desktops globally during the Covid Pandemic, enabling uninterrupted trading operations from the safety of traders' homes.
• Recognizing the critical nature of Financial Markets, overseeing the continuous monitoring of pivotal systems such as Reuters, Bloomberg, and Murex to achieve zero downtime.
• Instituting rigorous due diligence processes for deploying any software to traders' desktops and systems, mitigating potential risks, and ensuring robust security protocols.
• Managing projects for the Dealing Room Setup and Go Live for Global Markets traders in UAE and Doha, overseeing seamless connectivity of all systems and applications to support trading operations.
• Led and supervised the COE team for Global Financial Markets (FM) Infrastructure, achieving team goals and demonstrating effective leadership.
• Spearheaded diverse FM Infrastructure projects, including Reuters, BT Trader voice, Bloomberg, Application Management, Package Onboarding, and Obsolete Management Projects, showcasing adept project management skills.
• Orchestrated FM Global Change Management Coordination, managing approvals for Emergency, Expedited, and Normal changes, and served as the FM Change CAB chair for comprehensive reviews and approvals.
• Directed testing, onboarding, and global rollout of Reuters Eikon & FXT applications, demonstrating proficiency in application management.
Spearheaded the oversight and seamless operation of a dynamic network serving
200 email users, alongside proficient management of the company's ERP
application packages.
• Took charge of the administration of Cisco Routers and Firewalls, Cyberoam
Firewall, and SonicWALL Firewall, implementing robust security protocols for
safeguarding sensitive data.
• Executed and managed the comprehensive LAN network cabling infrastructure,
ensuring a high-performance network backbone for the company.
• Optimized MS Exchange 2007 Server and championed administration of MS SQL
Server 2000 & 2005 for peak performance and data integrity.
• Oversaw Windows 2003/2008 Server AD, DHCP, DNS, ensuring server coordination.
Directed Terminal Server optimization for seamless user experiences across
Windows 2000-2008.
• Spearheaded efforts to maintain zero downtime for all servers through the strategic
implementation of high-availability solutions, ensuring continuous and reliable
service delivery
Spearheaded the administration of Windows 2000 & 2003 Server/Exchange Server
2003, ensuring seamless operations, optimal functionality, and high-end Intel/Sun
Server installations and configurations.
• Demonstrated expertise in database management through the installation and
configuration of SQL Server 2000, as well as Active Directory services and user
administration.
• Orchestrated Sun Solaris servers 8 & 9 updates, ensuring a secure environment. Led
team in Windows network troubleshooting, email configurations, and performance
analysis for data-driven decisions.
• Provided consulting solutions to clients, offering expertise in database design,
Database Server Configuration, Data Warehouse Implementation, Server
performance tuning, and Application tuning.
• Played a pivotal role in providing on-site support for major clients, including ICICI
Bank and I-flex.
Deployed, optimized, and maintained servers, desktops, notebooks, and
implemented server-based networks for seamless operations and enhanced
efficiency.
• Proficient in LAN and WAN, specializing in Windows NT and Windows 2000
Administration, including Active Directory installation, user management,
permission assignments, and troubleshooting.
• Completed HP Products Training, specializing in Servers and Peripherals, conducting
troubleshooting and Windows OS installations.
• Led a team of technical support executives, ensuring efficient support services and
troubleshooting Active Directory issues, configuring DHCP & DNS Servers, and
managing Group Policies & OUs
3 Year Diploma Course for studying Computer Hardware and Network Engineering