System and Networking Engineer
APPNOMIC SYSTEMS PVT LTD
Total years of experience :1 years, 0 Months
• Monitoring and managing client’s network and their devices like router, switches, LAN/WAN environments and resolving all kinds of issues.
• Troubleshooting issues related to core device, reachability, connectivity issues, slow response to clients and users, site down issues.
• Incident tickets, Escalation ticket handling, Latency issue, and Internet issue.
• Tracking the incident occurred until the issue is resolved.
• Ensure user tickets and monitoring alerts are handled pre-defined response time, updates and closure.
• Designing, Maintaining and troubleshooting small and medium Sized networks.
• Performing Remote Troubleshooting to Client Site.
• Install, configure, test and maintain operating systems, application software and system management tools
• Liaise with vendors and other IT personnel for problem resolution
• Configuring the internet Dongle and Wi-Fi.
• Competence towards the customers issue, fever to resolution.
• Troubleshooting the complicated issue related to internet connections
• Installing and Configuring Remote Tools like Ammyy admin & Team Viewer.
• MS outlook configuration, Outlook backup & restore and troubleshooting
• Troubleshooting of hardware and O/S
• Printer installation and troubleshooting
• Sharing folder, sharing device & Printer.
• Manage Antivirus (Symantec)
• Generating reports on Daily, Weekly and Monthly basis on Incident Reduction, Server uptime, Antivirus reports etc.
• Experience with LAN, implementation and troubleshooting.
• Installing Configuring & Maintaining Quick Heal, MacAfee
• Configuring and troubleshooting WIFI.
• Configuring Wi-Fi network for laptops and Network Troubleshooting
• Taking backup and restoring of user data
• Maintaining & Handling Users required software & Up gradation
• Handling daily reports and weekly reports.
• Responsible for Installation and maintenance of Printers, scanners, Laptops, desktops and resolving them at the earliest.
• Installation of OS (XP/Vista/7/8) and other software.
• Follow up with the party for the maintenance related issues.
• Ensuring the maintenance of good quality standard & maintaining of records.
• Presented paper “Digital Color Image Watermarking Using Singular Value Decomposition and Discrete Wavelet Transform” at the 5th National conference conducted in (VECaN 2014) EASWARI Engineering College, Chennai-600089. Later Presented paper was published by INTERNATIONAL JOURNAL OF ADVANCED COMPUTER TECHNOLOGY (ISSN: 2320-0790). • Presented paper “SVD Based Color Image Watermarking in Discrete Wavelet Transform” at the 2nd INTERNATIONAL CONFERENCE ON CURRENT TRENDS IN ENGINEERING AND MANAGEMENT (ICCTEM-2014) in Mysore. • Journals published, “Wireless signal quality Enhancement by improving SNR for MIMO channels using 64 QAM”, has been published in International Journal of Advanced Research in Electrical, Electronics and Instrumentation Engineering (IJAREEIE) at volume-4 Issue-7 on June 2015, ISSN: 2278 – 8875.