Supervisior
Shrestha International
Total des années d'expérience :13 years, 5 Mois
• Follow-up leads and samples provided by sales team.
• Implement strategies to sell products or services.
• Build new customer base to maximize sales.
• Retain existing customers by providing prompt customer services.
• Supervisor and oversee the maintenance of customer databases.
• Supervise accounts receivables team in collecting balances.
• Supervise field marketing and sales force.
• Analyze field reports and prepare sales documents.
• Analyze competitor pricing proposals and sales strategies.
• Contact prospective customers and provide them with information
• Generate leads ensuring that DNC lists are respected
• Ensure that appropriate information is available of the product or service being endorsed
• Schedule appointments with customers with a view to show them product features or offer advice
• Follow up on customers who have shown interest in a particular product
• Take telephone calls from new customers and provide them with information asked for
• Guide potential and existing customers to determine and fulfill their purchase needs
• Ensure keeping up with new product development and features
• Devise sales and marketing strategies aimed at fulfilling targeted goals
• Greet customers as they arrive at the store and provide information
• Process returns and exchanges in accordance with cashiers
• Ensure customer loyalty by providing exceptional customer services
• Follow up on sales as part of an after-sales customer service program
• Prepare orders for delivery to customers’ homes or offices
• Ensure that products are sealed and packed appropriately and are ready for being transported
• Handle merchandise preparation and inventory duties
• Make sure that deliveries have been made in a time-efficient manner
• Maintain and update sales logs on a periodic basis
• Keep records of all conversations and interactions with customers
• Greeting customers who enter the shop.
• Be involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Attaching price tags to merchandise on the shop
HMG