Pradeesh Koytti

NOC Analyst at ENOC (GTS)

• United Arab Emirates - Dubai
• My current job since August 2018

IT Executive at Emaratech

• United Arab Emirates - Dubai
• March 2015 to August 2018

Dubai Airport Support /GDRFA
Border Control System

IT Security Analyst at IBM India

• India - Bengaluru
• November 2010 to March 2015

Administering windows Domain Controllers and Member Servers (Win2K, 2K3 & 2K8).
▪ Installation, configuration & Administration of Windows Server 2003 AD.
▪ Installation, configuration & Administration of Windows clusters on Win2K3 & Win2K8 Servers.
▪ Troubleshooting DNS, DHCP & Terminal Servers.
▪ Assignment of Virtual Machines to user ID’s on Citrix VM Servers & Assignment of requested
access to the user ID’s for the requested applications published through SMS (100+
applications).
▪ Managing and monitoring the user’s request and issues through I-ticket tool (BMC Remedy).
▪ Troubleshooting (L1) VM connectivity issues for the users.
▪ Management of User ID’s (NT)
▪ Creating/Linking & management of AD Groups, OU (Organizational Unit), User ID in Active
directory.
▪ Troubleshooting issues faced in Blackberry clients.
▪ Processing Access requests based on Remedy Tickets (Server/Share access).
▪ Disabling/Enabling user ID’s, extending the expiry date as per the request.
▪ Providing support and resolving issues pertaining to Active Directory
▪ AD/LDAP Group memberships, resetting account lockouts/passwords for user ID’s
▪ Meeting OLA/SLA & Quality delivery without escalations.
▪ Participate in audits and reviews

System Administrator at Obsidian Software PVT Ltd

• India - Bengaluru
• March 2009 to November 2010

● Installation and Maintenance of Servers ADS, DNS, NAS, Mail enabling and other Application
Servers.
● Configuration and troubleshoot VOIP.
● Backing up Data as per company IT policy. (Like -Incremental, weekly full backup, Monthly full
backup, SQL backup & scheduled backup).
● ADS Administration and Desktop support - User Id creation, Group nesting, Email, restarting
services etc.
● Configuring Network Printers and Keep the activity logs.
● Updating all systems with latest updates.
● Downloading & Uploading files by FTP based on the customer requirements.
● Providing support for Operating Systems and Other office applications.
● Monitoring and securing Network.
● Deploying Security Features through out the organization - deploying Symantec antivirus,
Configuring Cisco PIX Firewall.
● Configuration and troubleshooting of Email clients like MS-Outlook, Outlook Express.
● Preventive Maintenance of Computers, Peripherals and Network equipment to ensure zero
downtime.
● Maintain Log Sheets - Daily Activity, Shift Report etc.
Technical Expertise