IT Support specialist
Jumbo Electronics
Total years of experience :3 years, 4 Months
Providing supports to major clients of jumbo at project basis.
• Assisted end users in utilizing new and existing technology options.
• Managed all laptops, desktops and printers across a variety of company departments.
• Created second line support team manual and maintained support SOPs.
• Assisted with training events and equipment breakdown response.
Client: Etihad Airways, Abu Dhabi
Working in Etihad Airways Technical Competency Centre, responsible for:
• Monitor the ticketing tool (Manage Engine) for tickets related to Boeing, Airbus (E-enablement) applications.
• Maintenance and support of all the E-enabling applications and hardware for the Boeing 787 and Airbus A380.
• Configuration and administration of Windows servers for AMOS Standalone classroom setup.
• Troubleshooting of network connectivity.
• Monthly Toolbox Data upload for B787 Maintenance laptop and user administration.
• Administration of Crib Master Application and User account creation for Engineers.
• User administration, Application Support, IT Support of AMOS Application with local and remote site users.
• Conduct performance testing for the AMOS application and report on findings.
• Co-ordinates with Citrix Team for Citrix account creation of new users
Client: Emirates Aviation, Dubai
Worked as IT Systems Consultant and Application support to plan, design and implement it hardware and software maintenance.
• Providing supports to end users like scan to mail, push print, pull print etc.
• Ensured that all hardware & software’s are configured & installed correctly.
• Installation and maintenance of cloud printing systems.
Help maintain stocking levels and inventory of spare equipment and parts
Client : Dubai Municipality-
• Installations and configuration of HP M775, M725, HP Pro office jet X576 and Office jet 276dw printers.
• Adding printer to domain network using PowerShell and scripts for monitoring and centralizing.
• Installation and maintenance of cloud printing.
• Diagnose and repair/resolve hardware, software, and networking problems with computers and printers supported by Dubai Municipality Headquarters and its branches