Remote Operations Engineer
SAP Labs India
Total years of experience :13 years, 4 Months
• Supporting international users except India.
• Trouble shooting login issue related to internal and external portal.
• Pushing licensed software into user machine through Software Distributor as per user request.
• Repairing and reinstalling SCCM client.
• Configuring mail in IOS, Android and BB.
• Refreshing SCCM Policy in client machine.
• Upgrading SCCM to SCCM 2012.
• Creating and handling Service Ticket (IT-Direct) as per SLA.
• Updating daily report to TL and Manager.
• Live Support through Chat
• Technical Service Desk at On Mobile as Hp employee in the payroll of Growl Softech.
• Taking care of International Call and resolving the Issue.
• Taking RDC of International user to resolve the issue.
• Resolving the Outlook issue for remote and domestic Users.
• Account Administration of user as reset password, Unlock Account, Disabling Account.
• Reinstalled 70 remote users Symantec within 2 Weeks.
• Supporting outlook issue for domestic and international users.
• Responsible for SAV daily reports.
• Handling VIP calls.
• Handling Calls in ticketing tool like Manage Engine, HP Service Manager.
• Configuring Mail in Mobile.
• Monitoring calls through SM Tool (from Hp) and also in CITS (from IBM).
• Closing all the calls within the SLA.
• Configuring MAC Laptop.
• Providing L1 Support to on site hardware net work calls.
• Installing OS, Software’s and antivirus maintenance patches.
• Configuring mails in MS Outlook.
• Configuring LAN, Printers and VPN connection.
• Servicing IBM Laptops and all desktops.