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Prafulla Nigam, Manager - Professional Services, Project Delivery & Customer Success

Prafulla Nigam

Manager - Professional Services, Project Delivery & Customer Success·ClearTrail Technologies

الهند

ماجستير, Computer Science and Business Management

الخبرة العملية

مجموع سنوات الخبرة: 20 سنوات, 2 أشهر

Manager - Professional Services, Project Delivery & Customer Success

يناير 2022 - يناير 2025

ClearTrail Technologies

اندور، الهند

يناير 2022 - يناير 2025

Led end-to-end delivery of complex IT projects and multi-project programs using MS Project
for detailed planning, scheduling, and milestone tracking, achieving 20% operational
efficiency gains and 10% cost reduction.
Implemented Agile and Scrum delivery frameworks via Jira, reducing project timelines by
15% and post-deployment issues by 20% across concurrent workstreams.
Managed 3 concurrent programs with 5+ workstreams each, coordinating cross-functional
teams and delivering 5+ client projects simultaneously while maintaining 99.9% SLA
compliance.
Facilitated strategic client and external stakeholder communication, improving issue
resolution and alignment by 30% through proactive engagement and clear reporting.
Maintained 20+ project documentation repositories across programs, preparing status
reports, technical design docs, and client dashboards, reducing stakeholder review cycles by
30%.
Managed program budgets using MS Project financial tracking and cost variance analysis,
delivering projects 10% under budget through monthly reviews and proactive resource
allocation.
Led pre-sales engagements with custom PoCs and demos, ensuring alignment with client
requirements and boosting conversion rates by 15%.
Proactively managed risks, issues, and project changes, implementing mitigation strategies
that ensured 100% regulatory compliance sign-off and quality standards adherence across
all project phases.
Empowered cross-functional agile pods with full autonomy, driving 20% throughput increase
and 15% faster time-to-market through self-managed delivery and continuous improvement
practices.

مجال الشركة:
خدمات تكنولوجيا المعلومات

Government and Enterprise SOW Delivery

يناير 2016 - يناير 2025

ClearTrail

اندور، الهند

يناير 2016 - يناير 2025

Managed $50M+ contract delivery for government and enterprise SOWs across 5
concurrent programs, overseeing scope changes, budget tracking, resource planning, and
stakeholder communications - ensuring on-time, on-budget delivery aligned with strategic
business objectives and IT governance frameworks.

مجال الشركة:
تطوير البرمجيات

Hackathon Organizer & Mentor / Internal Tech Community Facilitator

أبريل 2021 - يونيو 2024

ClearTrail Technologies

اندور، الهند

أبريل 2021 - يونيو 2024

Organized and mentored 3 internal hackathons with 50+ engineers, driving innovation and
collaboration that resulted in 2 proof-of-concept projects adopted by the product roadmap.
Led an internal tech community of practice, facilitating knowledge-sharing sessions and
cross-team collaboration to accelerate adoption of Agile and DevOps best practices across
5+ delivery teams.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

Senior Team Leader - Professional Services, Project Delivery & Customer Success

أبريل 2016 - يونيو 2022

ClearTrail Technologies

اندور، الهند

أبريل 2016 - يونيو 2022

Delivered mission-critical IT systems to government clients globally, managing full project
lifecycles and achieving 98% on-time delivery success rate across multi-region deployments.
Coordinated end-to-end project planning, scheduling, and execution across distributed
teams, mitigating risks and ensuring milestone adherence for complex multi-stakeholder
programs.
Managed SLA tracking and client support operations via Zendesk, maintaining 90% client
satisfaction through structured escalation management and timely issue resolution.
Led pre-sales technical consultancy and solution presentations, contributing to 20% increase
in sales conversions by aligning project scope with client requirements.
Implemented data replication and disaster recovery solutions, reducing critical data loss risk
by 99% through rigorous risk assessment and mitigation planning.
Optimized cloud infrastructure resource allocation across AWS and Oracle Cloud platforms,
cutting operational costs by 15% while maintaining 99.9% system uptime.
Analyzed delivery metrics and project performance data to drive process improvements,
enabling data-driven decision-making that increased project throughput by 20%.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

Module Lead - Professional Services, Project Delivery & Customer Success

فبراير 2007 - يونيو 2016

ClearTrail Technologies

الرياض، المملكة العربية السعودية

فبراير 2007 - يونيو 2016

Managed end-to-end delivery of lawful interception and monitoring solutions for government
clients, ensuring 20% improvement in compliance adherence through structured project
execution and regulatory alignment.
Led design, deployment, and scaling of datacenter infrastructure projects, enhancing system
uptime by 10% through capacity planning and phased rollouts.
Implemented system performance monitoring and incident response processes using
Nagios, reducing incident response time by 20% and improving service reliability.
Automated deployments and monitoring using Shell, Python, and PowerShell, increasing
operational efficiency by 30% and reducing manual effort across project delivery cycles.
Coordinated integration and release management with 15+ telecom operators and cross
functional internal teams, ensuring smooth project handoffs and milestone adherence.
Managed a Waterfall-based, multi-phase rollout across 4 government agencies, completing
all 5 project phases 10% ahead of schedule with 100% regulatory compliance sign-off at
each stage gate.

مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

Engineer Network Management

يناير 2006 - يناير 2007

WIPO Infotech

New Delhi، الهند

يناير 2006 - يناير 2007

Managed enterprise network infrastructure for international organization, ensuring 99.9%
uptime and secure connectivity.
Monitored network performance and resolved connectivity issues, reducing downtime by
30%.
Collaborated with global teams on network security and compliance, implementing best
practices for data protection.

مجال الشركة:
صناعة أجهزة الكمبيوتر والتقنيات العالية

FMS Engineer

ديسمبر 2004 - يناير 2006

CMS Computers Limited

اندور، الهند

ديسمبر 2004 - يناير 2006

Maintained facilities management systems and hardware infrastructure, supporting IT
operations for 200+ users.
Coordinated technology upgrades and system deployments, improving operational efficiency
by 15%.
Provided technical support and troubleshooting for network and server infrastructure,
maintaining 98% resolution rate.

مجال الشركة:
خدمات تكنولوجيا المعلومات

التعليم

Devi Ahilya University

يناير 2002

يناير 2002

ماجستير، Computer Science and Business Management

الهند

Skills

AGILE METHODOLOGY
Intermediate
AGILE METHODOLOGY
Intermediate
CERTIFIED SCRUM MASTER
Intermediate
CERTIFIED SCRUM MASTER
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
DATA CENTERS
Intermediate
DATA CENTERS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
MICROSOFT MANAGEMENT CONSOLE
Intermediate
MICROSOFT MANAGEMENT CONSOLE
Intermediate
PORTFOLIO MANAGEMENT
Intermediate
PORTFOLIO MANAGEMENT
Intermediate
PROGRAM MANAGEMENT
Intermediate
PROGRAM MANAGEMENT
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
RISK MANAGEMENT
Intermediate
RISK MANAGEMENT
Intermediate

اللغات

الانجليزية

مبتدئ

التدريب و الشهادات

الشهادات
AI Fluency: Framework & Foundations Anthropic
Artificial Intelligence Fundamentals IBM SkillsBuild
Project Management Professional (PMP)
Foundation Certificate in Project Management AXELOS