Prakash Barot

1. Dealer Profitability Improvement
2. Parts Business Improvement
3. Service Penetration & customer retention
4. Service policy implementation & Audit
5. Warranty Administration & Audit
6. Market share improvement activity support
7. Enhancing Customer Satisfaction- CSI
8. Promotion of customer retention schemes- eg- EW, RSA, Insurance, AMC
9. Dealer facility Improvement & Audit
10. Support Dealer in troubleshooting
11. Training of Dealer manpower
12. Service Head recruitment & Manpower retention

- To achieve service and parts targets
- Customer satisfaction
- Establish new network
- Training of Dealer staff
- BCSI activity
- Increase brand Image by Activity
- Increase workshop efficiency and profitability
- Monitor Dealer service quality and maintain service standerds
- Analyze gap areas and plan countermeasures