Zone Manager ( SOFT SERVICES)
FMM
Total years of experience :11 years, 10 Months
JOB DESCRIPTION:
Responsible for the delivery in accordance with the cleaning strategy in-house,
Contracted office services and soft facilities management services to the standards directed
Responsible for assessment, procurement and management of small projects specific to the Operations Department as agreed with the Project Team
Responsible for providing a key interface between support service department customers and the contracted service providers on a day to day basis
Responsible for development of a service charter and service level agreement to monitor key elements of the FM service
Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms
Responsible for monitoring of supply partners/contractors service delivery and customer interface on a day to day basis
Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels
Responsible for providing a continuous improvement review and development of initiatives to improve or rationalise hard services to achieve optimum performance and full customer engagement
Responsible for ownership and management of the departmental statutory compliance plan to achieve and maintain legal status
Maintenance and upkeep of rooms and public areas.
Maintaining the floor according to the standards of the hotel.
Ensure guest requirement and request are promptly and efficiently responded to and to provide personalized service to our guest to achieve wow.
Part of the team, responsible for training and developing the team members as per Welcome standards to provide exclusive and totally personalized service to guest with extremely good and consistent guest feedback.
Handling desk operations.
Interdepartmental coordination.
Handling of Lost & Found.
Handling Linen Room & Laundry Operations including Discard Procedure.
Handling Valet procedures.
Assisting in carrying out inventories
Maintenance and upkeep of rooms and public areas.
Maintaining the floor according to the standards of the hotel.
Ensure guest requirement and request are promptly and efficiently responded to and to personalized service to our guest to achieve wow.
Part of the team, responsible for training and developing the team members as per Welcome standards to provide exclusive and totally personalized service to guest with extremely good and consistent guest feedback.
Handling desk operations.
Interdepartmental coordination.
Handling of Lost & Found.
Handling Linen Room & Laundry Operations including Discard Procedure.
Handling Valet procedures.
Assisting in carrying out inventory.
To supervise and investigate the quality and standard of caretaking and cleaning services.
To do the supervision of the cleaning service staff, including the allocation of workloads, monitoring progress and performance, determining work priorities, paying particular attention to productivity and quality control through regular site visits.
To control and monitor the correct use of appropriate cleaning materials in the area.
To control and monitor the use of equipment in the area, arranging the repair or renewal of equipment and make recommendations to the Manager.
To monitor stocks of cleaning equipment and materials in order that orders can be
Placed on a timely basis.
To arrange/carry out the induction and ‘on the job’ training of area Caretaking and cleaning staff in accordance with relevant health and safety practices.
To maintain the cleaning reports and schedule the annual leave of the cleaners.
Maintain cleaning staff attendance logs and timesheets for submission to the Finance Officer.
Ensure that identified key areas of the airport receive priority in the schedule
Maintenance and upkeep of rooms and public areas.
Maintaining the floor according to the standards of the hotel.
Ensure guest requirement and request are promptly and efficiently responded to and to provide personalized service to our guest to achieve wow.
Part of the team, responsible for training and developing the team members as per Welcome standards to provide exclusive and totally personalized service to guest with extremely good and consistent guest feedback.
Handling desk operations.
Interdepartmental co-ordination.
Handling of Lost & Found.
Handling Linen Room & Laundry Operations including Discard Procedure.
Handling Valet procedures.
Assisting in carrying out inventory.
Completed successfully diploma in hotel management and specialised achieved in housekeeping with grade 85% .