Alghanim Industries
X-Cite (Alghanim Industries)
مجموع سنوات الخبرة :9 years, 5 أشهر
I am as head cashier.
Key Responsibilities:
• Asset management and PAV
• Managing biometric attendance system
• Monitoring the CA Service desk and analyzing SLA.
• Installing all Hardware parts. In system i.e. HDD, RAM, SMPS. Etc.
• Trouble shoot network related problem, Wi-Fi configuration
• LAN Cabling, Installation and Maintenance of LAN & WAN Networks
• Managing internet links
• Install OS and application software
• Giving desktop support
• Knowing the installation and configuration of software’s and operating systems
• Uploading of Antivirus patch for Antivirus updates
• Coordination with vendor for hardware related issue including new parts replacement
• Managing Active directory environment. Incl. Login issues, Permission, Logon hours, and Folder permissions, as per business unit requirement.
• Management of Group Policy for different units as well as department, User desktop personalization, Password policies, Internet explorer Proxy Settings, etc.
• Management of Backup and restoration of File server, Database server, and Windows Active Directory servers with various tools Symantec backup- Exec and windows NTBACKUP.
• Management of Symantec End-Point Antivirus Server for securing our environment with the latest threats.
• Installation of new / rebuild existing Windows servers 2008/ 2012 in accordance with standards and project requirements.
• Windows DNS and zone management
• Health check reports of the Microsoft Windows Infrastructure servers. Incl. Disk space, Virus definition, and critical event logs.
• Provide timely status updates to direct reports and another IT management.
• Contribute to and maintain operational, configuration, or other procedures.
• Provide Level I / II support per request from various constituencies. Investigate and troubleshoot issues
• Manage DHCP server pools, reservations etc.
• Remote support for end-users, incl. troubleshooting Software problems, Installing, Uninstalling, and configuring software
• Configurations of Network & Local printer
• Outlook configuration & troubleshooting.
• Outlook Office 365
• Preparing Root Cause Analysis documents for critical issues
• Creating a ticket and analyzing problems.
• Managing Active directory environment. Incl. Login issues, Permission, Logon hours, and Folder permissions, as per business unit requirement.
• Management of Group Policy for different units as well as department, User desktop personalization, Password policies, Internet explorer Proxy Settings, etc.
• Windows DNS and zone management
• Health check reports of the Microsoft Windows Infrastructure servers. Incl. Disk space, Virus definition, and critical event logs.
• Remote support for end-users, incl. troubleshooting Software problems, Installing, Uninstalling, and configuring software
• Configurations of Network & Local printer
• Outlook configuration & troubleshooting.
Responsibilities:
• Managing internet links.
• Installations of Wi-Fi routers and Network Switches.
• Server Backup on daily basis and prepare a report
• Check for server disk space on critical servers and maintain a log in excel.
• Uploading of Antivirus patch for Antivirus updates on Server.
• Managing biometric attendance system.
• User Data Backup files.
• Remote support for other locations
• Handling of escalated calls by other locations.
• IT support and services of the critical/VIP users.
• Outlook configuration & troubleshooting.
• Install OS and application software under multi-platform environments.
• Troubleshooting network-related problems.
• End user support
• Completed One-year computer course ACNP (Advanced certified networking professional) from Indian Institute of Hardware Technology (IIHT) Pitampura Center, New Delhi. The above course contents A+, N+, MCSA & CCNA. • Global certification Microsoft ® Certified Technology Specialist: Windows® 7, Configuration (MCTS).
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