Sales Manager Dubai/NE
Qatar Airways
Total years of experience :44 years, 0 Months
· In addition to handling SHJ/NE, I have been given additional responsibility of looking after the entire DXB/NE sales territory.
· Successfully achieved financial targets for the year 2016-2017.
· The winning trend still continues in the new financial year 2017/18, from April.
· Effectively manage a team of 9 sales executives in DXB/NE
· Significantly contributed to the overall success of the station.
· Developing and maintaining excellent professional relationship with travel trade.
· Consistently achieved and exceeded station sales target.
· Ensured every member of my team achieved their individual targets, leading to the achievement of the station target.
· Actively involved in the opening and success of Qatar Airways service to/from Ras Al Khaimah since Feb 2016
· Instrumental for the opening of a new QR sales and ticketing office in Sharjah in Jan 2015
· Contributed considerably for the success of the new Sharjah online station for Qatar Airways, from Mar 2014
· Ensured team members met their KPIs, constantly monitored their performance and provided feedback and adequate training periodically.
· Ensured 80% of PLB agents reach their yearly target.
· Retain existing corporate business and continually improve corporate sale.
· Increase market share and constantly monitor OAL practices and take corrective measures.
· Maintain healthy relationships with airport teams of both SHJ & RKT ensuring QR customers are well looked after.
· Networking with tourism authorities of both SHJ & RKT and other government bodies in order increase QR awareness and business opportunities.
· Responsible for the smooth and efficient operation of SHJ Ticket office.
· Achieved and exceeded set personal sales target
· Serviced and developed allocated agency portfolio, ensuring the achievement of agency target.
· Increased awareness of Qatar Airways products and services amongst travel agents.
· Improved Qatar Airways market share from each agency location.
· Monitored forward booking trends of assigned travel agents and took appropriate corrective action to maintain and increase market share.
· Ensured Qatar Airways customers were given professional service at Dubai and Sharjah ticket offices.
· Managed and developed staff and provided appropriate training to increase their productivity.
· Achieved and increased sales targets for ticket offices.
· Complemented sales executives by visiting their travel agencies intermittently
· Handled around 10 travel agents and their branch offices.
· Achieved and exceeded set personal sales target
· Serviced and developed allocated agency portfolio, ensuring the achievement of agency target.
· Increased awareness of Qatar Airways products and services amongst travel agents.
· Improved Qatar Airways market share from each agency location.
· Monitored forward booking trends of assigned travel agents and took appropriate corrective action to maintain and increase market share
· Collected Market intelligence and competitors marketing activities.
· Monitored forward booking trends of assigned travel agents and took appropriate corrective action to maintain and increase market share.
· Was responsible for all aspects relating to sales, marketing and administration of the agency.
· Prepared business plan and yearly budget.
· Reviewed Business Plan bi-yearly with senior management and took necessary corrective measures.
· Ensured existing clients are given professional service, and added more corporate houses to increase sales and profitability.
· Increased the sale of GSA airline, Sudan Airways, in Dubai.
· Ensured that payments were made to the principle airlines and that payments were collected from the customers on time.
· Recruited the right candidates, motivated and trained them to obtain their full potential.
· Managed the cargo division of Emirates Travel Agency and made sure of its efficient functioning.
· Ensured a smooth and professional functioning of the Gulf Air Reservation & Ticketing offices in Dubai & Northern Emirates.
· Managed, guided and motivated Reservation, Ticketing and holiday sales Staff towards a higher standard.
· Supported area revenue targets by increasing direct sales at the ticketing offices.
· Increased Gulf Air Holiday Sales and organized holiday briefing sessions to increase product awareness.
· Successfully operated Gulf Air Grand Prix package holidays from Dubai to Bahrain.
· Successfully managed the Dubai-Abu Dhabi luxury coach service and limo service for First and Business class passengers in Dubai and Northern Emirates.
· Administered highly successful visa section of Gulf Air - Dubai.
· Presided over weekly staff meetings and carried out staff performance review.
· Installed a queue machine at the ticket counter to improve customer service and appointed a cahier for GF ticketing office
· Managed Telephone Sales unit, Retail Sales Shop and Holiday department in Qatar.
· Achieved and exceeded revenue targets of the Sales Shop and was the sole coordinator of BA Holidays in Qatar.
· Increased sales of BA holiday products in Qatar and conducted periodic briefing sessions for travel agents and BA staff members.
· Collected feedbacks from travel agents and customers, to inform head office, in order to enhance future holiday products.
· Coaching and motivating and ensuring that the staff performs consistently at the highest standard.
· Developed and maintained a mutually beneficial relationship between the Tele sales/Sales Shop and the Travel Trade / Commercial Accounts, in order to maximize the revenue.
· Reviewed staff performance, gave motivational and effective/productive feedback to get the best out of them, besides conducting yearly staff appraisal.
· Updated the Country and sales Managers regarding the booking trends and offered suggestions and solutions on market intelligence.
· Instilling a sense of togetherness and team spirit amongst the staff.
· Was responsible for all travel agents and selected corporate houses in Doha.
· Being the only Sales executive in Qatar for BA, I was liable for 80% of the station revenue.
· Besides handling the sales job, I was supervising the Retail Sales Shop.
· Effectively handled Travel Trade and Commercial Accounts.
· Achieved the station revenue by increasing sales from travel agents.
· Was a consistent seeker and developer of new revenue opportunities.
· Prepared and distributed fare sheets and other product information to travel trade.
Responsible for travel agents and key commercial accounts in Qatar. Achieving station revenue targets by maximizing sales from travel agents. Consistently seeking and developing new revenue opportunities. Preparing and distributing fare sheets and other products and services to travel trade.
Promoted as Sales and Reservations Officer. Looking after British Airways Holidays, handling travel agent fare enquiries, training junior staff members, attending walk-in customers and issuing travel documents.
Making flight bookings, issuing travel documents, attending walk-in customers, booking holiday packages.
Dedicated Reservation agent of Iran Air. Seat reservation, Manual Flight firming check and finalising passenger manifest.
Main subject - Economics with subsidary Political Science, Civics and History.
