Resource Allocator
Dnata
Total years of experience :26 years, 8 Months
Responsible for managing the allocated resources (both staff and equipment) and the safe arrival and on-time departure activities (on-loading, offloading, and ground support) of aircraft on the ramp.
Provide leadership and direct supervision to a team of staff, who is undertaking all loading & equipment operation activities to handle incoming and outgoing flights as allocated.
Responsible for supervising the loading and off-loading of aircraft in accordance with the loading instructions, liaising with all departments and sections where required. Ensures that any loading deviation is authorised by the Dispatcher/Load Control before the release of an aircraft.
Effectively liaise with all concerned sections to ensure that adequate serviceable loading and offloading equipment is available on time for flight handling.
Strictly comply with all relevant company Standard Operating Procedures, Work Instructions, and Airport Authority Standards and Regulatory requirements. Responsible for all safety issues and ensures that all team members comply with the laid down safety regulations at all times. Immediately reports to the Dispatcher any damage to aircraft, equipment or any injury to a team member.
Work under time constraints to ensure the safe on time departure of aircraft, and that the service delivery targets and schedules are consistently met within the boundaries of safety and regulatory requirements.
Brief team members, allocates tasks and oversees activities. Directs the multi-tasked team to undertake all turnaround activities, participates as required, and keeps the dispatcher updated on progress.
Carry out on-going performance management by undertaking reviews & assessments, identifying training needs and coaching and supporting the on-job-training of all team members.
Ensure that the pushback procedure is carried out efficiently and safely. Provides headset communication assistance whenever required.
Complete all pre and post flight activities, and any other administrative requirements.
Ensure Quality, Safety and Security requirements are adhered to at all times.
Maintain Quality Assurance processes, procedures and standards as per AHS, IATA and ISO 9001:2000 procedures.
Develop strong business relationship with various Customer Airlines & Airport authorities.
Observe SLA of customer Airlines are adhered all the times. Plan and conduct Audit for measuring the process,
Report the results and Prepare NCR as follow up the corrective actions and suggest preventive actions for continual improvement in co-ordination with department heads.
Monitor, document and analyze safe working practices in Ground Operations to ensure safety awareness and compliance to laid down processes and policies are adhered to.
Compile Data gathered from regular checks, analyzed and summarized to identify trends and present to different management levels.
Coordinate and implement foundation, specialized and familiarization training for airport operational staff to meet the Customer Airlines requirements.
Manage training program, ensure accurate training records and administration are maintained as well as managing the departments training needs requests.
Review on a regular basis, policies and procedures regarding passenger operations, personnel and safety and security matters
Investigate incident/ accident, Mishap happened in the Airport,
Supervise Terminal & Ramp Staff Service Delivery for Quality Assurance
Meet & Assist Customer Airline delegation for surveillance and audit their process in Airport.
Controller of Airlines Ground Operations to smoothen the flight operations Safe & Quick.
Liaison with Air Traffic Control and Terminal Authorities.
Coordinating with respective Airlines and Ground Service Department.
Supervise all Terminal Activities ( Passenger Check-in, Immigrations, Security, Departure Lounge)
Supervise the other agencies (Fuelling, Catering) are available before time.
Supervise Customs personnel are available at Aircraft on Arrival and after due clearance the cleaning is processed.
Supervise all RAMP Activities ( Loading & offloading of Baggage, Cargo & Mail in Container, Pallets, & in Bulk)
Supervise Ground support Equipments (Water Service, Toilet Service, A/c Unit, Ground Power, Air starter, Push-back Tractor, Ladders etc.) are available on time as and when required.
Oversee SITA Messages, for Arrival and departure of Aircraft.
Maintaining movement's performance of aircraft with on or before time.
Manage the Passengers handling & Services Operations of carriers, by ensuring standard of service is consistently delivered.
Responsible for coordinating with various ground services (baggage, cargo, ramp, catering and passenger) and flight crews to ensure on-time flights departure and arrivals.
Ensuring that all flights are released with no delays,
Oversee the overall control of the station as a direct representative of the Airport Manager
Responsible in ensuring passenger and aircraft handling practices conform to the safety and security, Ensuring punctuality and safety of all flight operations
Ensure all procedures are being followed and consistent customer service is being delivered by all staff.
Responsible to resolve customer problems and complaints effectively liaising on a daily basis with all departments including Customer Relations to provide resolution for complaint handling
Develop and manage a quality manpower resource by efficient scheduling of manpower, and ongoing management of rosters, ensuring optimal efficiency with resources available, identification of training needs for all staff
Ensure optimum aircraft performance is achieved as per the WBM,
Conduct operations within budgeted costs, ensuring the delivery of established service standards in compliance with the safety / security parameters.
Seek and identify opportunities for continuous improvement of the daily operations.
Key accountabilities include: Operations, Safety & Security, Customer Services, Cost and Revenue Management.
Supervise updating and maintaining of Records & Reports of the station,
Supervise Ground support equipment maintenance Checks & Records,
Supervise Ground Handling Agencies Invoices, Attendance & Performance,
Liaison: with All Agencies working in Airport, Coordinate with local Police & BCAS for PIC and official matters,
Track, Scrutinize & Audit the bills of Airport Authority & other agencies and follow up with Head Office for timely payments,
Attending Meetings conducted by Airport Authority of India on Airport Safety & Security, Airport Facilitation & Service, and General & Emergency.
Station Coordinator - Security - in case emergency to coordinate with various Agencies & Authorities
Security:-Performed Security of Aircraft, Passengers and Baggage’s / Mail/ Cargo by means of Surveillance, Profiling, Physical Checks, and X- Ray BIS, Reconciliation & identification Baggage’s, Anti- sabotage / Hijacking & Pilferage checks.
Cargo :- Individual In-charge of Cargo Acceptance & Handling, Rate calculations, Airway Bill, Manifestation, Loading, Filing, Records & Reports.
Flight Reservation & Ticketing on SABRE :- Creating & Modifying Booking PNR, Fare Construction, Ticketing, P.T.A., M.C.O., Reissue of tickets,
Counters: - Coordinating & Managing Counter, Checking In Passengers, Charging for Excess Weights, Tagging Baggage’s.
Ramp :- Aircraft Turn Around Coordination, for Emplaning & Deplaning of Passengers, Handling & Assisting UNM, Wheelchair Passengers, Expectant Mothers, V.I.P, C.I.P., Supervise Loading & offloading of Dead Load according to loading instructions, Coordinating with Captain & Load Sheet Staff. Ensure punctuality and safety in Ground operation.
Load Control :- Load Planning, Weight & Balance pre Calculations, Completion of Loading Instructions, Completion & Checking of Load Sheet against the loading instructions and other documents. (Types of Aircraft - ATR 72-500, B737-4, -7, -8, -8W, -9)
Additional Responsibilities: -Handling Man Power, Maintaining Muster, Allocation of Duties to Staff & Loaders. Handle arrangements of Transportation & Hotel Accommodation for Passengers in case delayed, cancelled or diverted Flights... Liaison with All Agencies working in Airport, Coordinate with local Police & BCAS for PIC and official matters.
First Class
First Class