KYC Analyst
Accenture - India
Total years of experience :9 years, 2 Months
Working on the Data Uplift ‑ Remediation project for one of the Australian Bank.
Audit the complaints processed by the analyst with 100% accuracy.
Checking whether the analyst identifed & linked the right entity's(organization) Benefcial owners(BO), IBO, Signatory, and
the Director who met the threshold.
Checking whether the right evidence has been attached from the Orbis or Encompass reports.
A checklist will be followed to drive the right outcome for the cases which I dealing with.
To meet the quality metrics as per the business requirements.
Providing support and training to the new buddies about the process and knowledge gaps to be flled by conducting
calibration meetings between QC and the analyst.
Handled couple of projects named Signature Mandate and Digital Transformation Services(DTS) remediation
Dealt with client calls about the project incase of queries had by the team
Performed Team Lead(supervisor) roles of DTS project in terms of coaching the team and flling process gaps if any they
needed.
Performed Quality checks based on sampled risk based approach
Dashboard had been sent out in both internal and external clients
Conducted session for knowledge check test to ensure the right procedure been followed by the team
Performed Quality checks based on sampled risk based approach
Performed SME roles ‑ Provided RCA to management after quality checks and shared feedback to concerned individuals or
team through DQT tool
Queues had been monitored regularly to assign the complaints to the team and finished it within an agreed SLA
Provided coaching and trained the colleagues due to business requirements
Disseminating process change to the Team for every week, consolidating internal quality and an error analysis report for
every month
Calibrated with operations team if any gaps identified and failed to adhered the process workflow
Delivered as per Key Performance Indicators ‑ KPI metrics had been met in terms of quality
Worked on PPI(Payment Protection Insurance) Product which was mis sold to Barclaycard credit card. Identifying and
verifying the customer details, then analyze the complaints in depth against the process workfow
Made refund to the customer's account through BACS, Cheques, SWIFT payment mode
Maintained 100% quality production throughout the year and have received a awards for it
Performed checking KYC, Sanctions countries and PEP against the internal system and adverse news before passing funds
to the customer's account
Performed Involuntary Arrangement ‑ IVA and Bankruptcy checks with internal system
Dealt with Barclaycard ‑ Visa and Master, AXA, Morgan stanley products
Had done projects in Cryptography in terms of protecting the data, Using the key we can retrieve the actual data.